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CHI-WEB  March 2000, Week 1

CHI-WEB March 2000, Week 1

Subject:

Re: Choosing effective language

From:

"Robert R. Moritz" <[log in to unmask]>

Reply-To:

Robert R. Moritz

Date:

Mon, 6 Mar 2000 22:12:45 -0600

Content-Type:

text/plain

Parts/Attachments:

Parts/Attachments

text/plain (64 lines)

Joe wrote:

> Nokia cellphones (like the 61xx series) number their menus. Hit Menu,
> then use up- and downarrow keys to find the menu you want, then
> Select, then scroll through the *sub*menus, then on deeper and
> deeper. But all menu and submenu items are numbered, so you might end
> up with an entry like 3-1-2-5-1-2.

Note, that when accessing internet content via the "wireless web browser" in
a PCS phone the "local" UI in the handset to the telephony features may not
match the "wireless web browser" UI -- Thus, the 3-1-5-1-2 type of scheme is
only a local mechanism and does not work across "internet content
websites" --

The problem that Quinn is attempting to address is solved in traditional web
pages by using a UI convention like:

Main -----> Level 1 ------> Level 2 ------> Level 3

3 line X 12 character displays that interact with internet content have to
rely on other mechanisms -

> I read somewhere that the cellphone makers-- and only Nokia, Sony,
> and Qualcomm have anything resembling a real UI, IMO-- have figures
> showing that usability of a feature decreases 50% with each
> successive keystroke needed to get at it. So 3-1-2-5-1 is twice as
> likely to be used as 3-1-2-5-1-2.

You may want to review the Sprint PCS TouchPoint UI - This UI is found
across several PCS phone models (Denso and Sanyo currently) and will be
introduced in several more - note, I know of no other PCS carrier that has
been able to work with their vendors to implement a UI across handset
vendors - In addition, this UI works seamlessly as the "internet browser UI"
in both "local" handset mode and within the wireless web browser mode -

Joe also wrote, in relation to the PC web expereince and wireless web
browser experience-

> Give that up. They aren't comparable.

That would be contrary to our studies, where users who are regular visitors
to a website (using a PC)  are looking for the same "content" in their
wireless internet experience, especially where that information is
"personalized" -  Thus, My Yahoo! in HTML and My Yahoo! on the PCS phone
should match and they expect the information to match -

Joe also wrote"
> What's the problem? The names are internal, for developers only. If
> text I entered has to come up later on in a process, the phone should
> automatically have filled it in for me based on previous input.

Again, wireless web browsing has a different set of constraints and this may
work in applications like Internet Explorer where the browser remembers
information, but in the world of small screen display devices with limited
processors and limited memory working across various websites - the
challenges are more difficult -

The internet on PCS phones has its own set of user-interface design
challenges, but a starting point is distinguishing between the "local UI of
the handset features" and the wireless web UI of browser access web content
within a markup language like HDML or WML -

Bob Moritz

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