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CHI-WEB  April 2000, Week 4

CHI-WEB April 2000, Week 4

Subject:

webapp: CHI 2000 informal SIG summary

From:

Richard Chimera <[log in to unmask]>

Reply-To:

Richard Chimera <[log in to unmask]>

Date:

Thu, 27 Apr 2000 18:50:02 -0700

Content-Type:

text/plain

Parts/Attachments:

Parts/Attachments

text/plain (107 lines)

This message is a summary of the informal SIG that I organized at CHI 2000
to discuss the differences between web sites versus web applications with
respect to designing for usability.  My apologies for not getting this out
sooner.

     Date:  April 5, 2000
     Time:  08:30 am
 Location:  CHI 2000 Conference
Attendees:  Richard Chimera, JDA Software, organizer
                Kevin Mullet, Scout Fire
                Antoinette Colaizzi, Lucent
                Bill Saiff, Fannie Mae
                Peter Boersma, Satama Amsterdam
                Mark Williams, Icarian
                Bart van der Zaag
                Douglas Gibson


This was a very informal SIG, no one had prepared any presentation
materials.  We simply talked about our individual concerns with people
offering advice or saying "me too".  At the end of this message I list the
topics that I wrote down as being discussed.

More important than any individual topic, we also talked about the meta
level issue of how we may proceed from here.  Some suggested we use the
egroups mechanism set up for this topic last year by Hal Shubin, others
suggested we don't do that exactly because that was not a "successful,"
ongoing discussion (admittedly not necessarily due to the mechanism itself).
I think we decided to keep these threads on the chi-web mailing list until
it proves to be problematic.  We should try to use the approach of having
the subject line of every message begin with "webapp: ", e.g., "webapp:
browser controls or not?".  I just know that we will get some noise from
people who didn't read all this background info about these issues relating
specifically to web applications and not to web sites.  I will have a canned
message ready to send in such a case.  If that situation gets unbearable for
either us or the other people discussing web site issues, that may force our
move to another forum.  In summary, for now post messages to chi-web using
the "webapp: " prefix.

We also discussed how to garner more attention for these issues via other
forums.  Three conferences were mentioned:
  - Human Factors and the Web conference June 19, 2000, Austin, Texas, USA.
    The 6th Human Factors and the Web conference has the theme "Doing
Business on the Web".
    Specific topics include:
      * Usability studies of e-commerce sites
      * Tools for web usability testing and evaluation of customer
experience for e-business
      * Usable design strategies and methodologies
      * Web business application design for intranets

  - Usability Professional's Association conference Aug 14-18, 2000, in
Asheville, North Carolina, USA

  - CHI 2001 March 31 - April 5, 2001, in Seattle, Washington, USA

The idea is to submit proposals to those conferences to get a panel, paper
session, tutorial, etc. accepted.  The first two events' submission
deadlines have passed, so act now for CHI 2001!

So let's get busy discussing web applications' special design issues.


Topics Discussed at Informal SIG at CHI 2000:
 - how to define when something is a web application
    * is a transaction paradigm sufficient?
 - multiple windows?
 - rules for dialog box use
 - how/whether to support older browsers
 - required fields
 - data validation / flow dependence on user-supplied values
 - desktop integration
    * including how to stop other applications from stealing browser window!
 - lists
 - whether to use dimming/graying to represent unavailable controls/actions
 - are there differences to creating new web apps from scratch versus
"porting" an existing non-web app
 - remembering user
    * preferences
    * restore last known end state?
 - dynamic layout
 - technology leverage
    * UML
    * XML
    * XSL
    * big objects (ActiveX controls, java applets)
    * handling version capabilities
    * purity
 - tools
    * Macromedia DreamWeaver
    * Allaire Homesite
    * Microsoft InterDev
 - how to use templates effectively
 - object-action: when should actions be in one common place or at each
object with action link/button
 - when to use web look or traditional application look
 - security


Sincerely,
+Rick

Richard Chimera, Design Council
[log in to unmask]
JDA Software, #1 in Software for Retail Businesses
www.jda.com

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