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CHI-WEB  September 2000, Week 2

CHI-WEB September 2000, Week 2

Subject:

Summary : How does someone get into IA?

From:

Jay Kumar <[log in to unmask]>

Reply-To:

Jay Kumar <[log in to unmask]>

Date:

Thu, 14 Sep 2000 23:15:00 +0800

Content-Type:

text/plain

Parts/Attachments:

Parts/Attachments

text/plain (459 lines)

Hello =)

Hope you'll are having a good day .=)

First, I would like to thank  everyone who emailed me and gave me
advice,encouragement and other forms of support.

I am very grateful to you'll . Please accept my heartfelt thanks .

----------------------------------------------------
NOW ON THE SUMMARY: ( A pretty long summary that is..)

I tried to summarize it as short as possible as there were many replies and
I had emailed back some of you'll to inquire about some of the comments.

My subject header  was :  How does someone get into IA?

I asked  these questions in the posting:

Question 1. Could the experts enlighten me on, how does someone actually
become a IA?

Question 2. So are all IA's Senior or Intermediate??..and is there such a
position as a Junior IA?

Question 3. How does a passionate & struggling to be a IA person in this
field get his/her experience to become a IA?

Question 4: How is one suppose to accquire skills when there is no avenue?

I also commented that from my experience, people told me you have to be an
expert in the area of production or graphic design into order to become an
IA. In regards to this people gave their opinions.

----------------------------------------------------
Summary of the common views emailed to me :

A)  Almost everyone told me that they faced the same dilemma when they were
looking for a job as an Information Architect.

" It's difficult to get in to this area without having any relevant practical
expereince as I am sure you know."

"I completely understand your frustration at breaking into the field."

"I read your CHI-Web post and must tell you I can relate to your dilema. "

There were many more who related to my experience of finding a job in the IA
field.



B) Almost everyone told me that IA's come from diverse backgrounds, Also,
everyone agreed that there is no straight path to becoming an IA and there
is no consistent definition of what an IA does. Each company has its own
definitions.

"the IAs have a diverse set of backgrounds. Some have 20+ yrs. experience in
research, including creating blueprints. Others have worked in library
science, design, or have an advanced psych degree.One actually designed
light systems and organized events for a long time. In sum, a lot of
creative people who can shift perspective and bring a set of skills to the
table."

"From my experience, you're dead on about the lack of a consistent corporate
attitude or approach to IA."

"I posted a message in this list commenting on how there is no
'formal' education in this field, mostly in IA. I believe this is what makes
it so difficult to access what/how/when/who is an IA professional."

"You can come from a variety of backgrounds. Remember that different companys
will define IA differently, so rather than emphasizing the job title,
emphasize the underlying skills that you're interested in pursuing."

"That's because there isn't any clear, concrete, must-do-it-this-way path in."



C) Almost everyone agreed the approach I am taking to becoming an IA is a
good approach.(Everyone said besides what I am doing I should do other
things too, which I will list later..)

"It seems like you're doing everything right - reading articles, examining
requirements from companies you would like to work for, and gaining hands-on
experience in the web industry." (Repeated by many ...)

--------------------------------------------------------------------------
Here are the replies to my questions:

QUESTION 1: Could the experts enlighten me on, how does someone actually
become a IA?

* For this question, people related, how they got entry into this field and
ideas on how  to enter this field.

"I did a lot of self teaching in current  usability issues-therefore it is
excellent that you have been doing your own homework.  Although I had no
direct IA experience I was able to convinve my employer how relevant my
academic background and what I had done since leaving university was to the
position of IA.

Finally after many (sometimes demoralising) rejections I was given a chance
to show what I can (sometime cannot :)) do."


" don't think that there is a lot of concrete information out there on how
to become a IA. I know that some people are looking at individuals with
"librarian" type degrees, but other than that I don't know."


" 1.  you might be able to deal with a department supervisor directly and
work out a
situation in which you do IA half time and something else (HMTL, graphic
design, content) half time.  Of course, you could get stuck doing the wrong
thing, so the most important part is that you feel comfortable with the
person who will be managing that part of your career.  Which brings me to...

2.  Figure out what kind of company you want to work for, then sit down with
an IA in that company (since the standards are so varied) and talk about
possible career paths into IA.  I've known some prett inexperienced IAs who
got their jobs because they knew the right stuff and they had the right
attitude.  It does help if you have other web-related experience and skills,
which it sounds like you do.

3.  Find creative ways to provide evidence of the skills you've gained --
this could mean getting some articles published (or self-publishing and
promoting high-quality information about IA) in an industry forum,
volunteering your skills as an IA on a worthwhile but minimally
time-consuming project (check out http://app.netaid.org/OV/4.0.html for
excellent opportunities), or some other way of testing and displaying your
skills.  You'll probably find that you'll learn a lot from actually using
your skills an testing your theories.  Don't get discouraged or to passive,
and you'll do fine."


"Before I became an IA, I worked as an academic
librarian at a large private university. I taught research and Internet
classes, conducted research for special projects, and worked as the
Webmaster for my library for 4 years. I have a graduate degree in Library
Science and have taken several programming classes. The strengths I brought
to my current position include formal training in the organization of
information and a lot of experience relating to how users of all different
learning styles and knowledge levels use the Internet and computers."


"Peter Morville recently had an article on IA degree and certificate programs
that you might find helpful.
http://argus-acia.com/strange_connections/strange005.html"


"Where are you located? Go to local SigChi meetings or Society for Technical
Communication meetings and talk with people there. Describe what it is you
want to do and ask them what that job is called in their company."


"you might want to ask these folks
http://www.asis.org/AboutASIS/asis-sigs.html#SIGIA
there has been a great thread recently on the list on IA's beginnings: lots
are anthropologists, librarians, etc."


"What I did:
- use it on my own websites (assuming there you have a website of your own)
- read all I can (which you've obviously done)
- write some articles (easy enough)
- introduce it in my webdesign company and start doing it.
good luck, we're all improvising our way through this..."


"I knew for a long time that I wanted to be a
UI/interaction designer (which encompasses a good deal of IA), and gained
experience in a similar way to what you have done. I taught myself HTML and
worked as a web developer/production specialist for 2 years, grabbing any
small UI projects I could along the way. A flow chart here, a mockup there,
a mini-app here... I created a portfolio of the projects I worked on, and
explained to prospective employers the UI issues involved and my general
approach to solving UI problems. It was enough to get my foot in the door,
and from there I was able to prove myself on the job."


"There seem to be many different types of IAs.  At least as many differnent
kinds
as there are companies that hire IAs, and maybe as many different kinds as
there are IAs.  But that will change over time.

In our company the IA fills the spots between project management, graphical
design, and progamming.  We have two IAs - one senior and one junior.  Both
of us have a background in cognition and web site design.  The senior IA also
has experience in wireless application development and strategic consulting.

To join our IA team someone would have to have extensive design experience
(convince us that they knew what decisions designers must face) and also
understand the tradeoffs that take place in design and delivery of a web site.
That is the only reason (it's enough of one) we look for experience.

Also because we change projects so often we also need someone who
is very well grounded in cognition and testing."


"At our company, we often hire usability people right out of school, because
that is what is available to us. We're not a dotcom or high-visibility
software company (we are a test and measurement company), so don't tend to
attract a lot of attention from the usability community. We also don't use
the term "IA". Instead, we call them Usability Engineers or similar. Also,
even when we post a job for somebody with 3-5 years of experience, we are
usually willing to consider somebody with less experience if they have the
right personality traits, interpersonal skills, ability to learn, etc.

I'm an electrical engineer by education and experience. I then spent years
in Marketing, market research and sales, which allowed me to get a job
within the same company designing the user interface for a product. Along
the way, I try to attend conferences, seminars and classes to gain some of
the knowledge and skills that I'm missing, plus I work with trained
usability people and learn a lot from them.

So I guess my points are:
- Don't limit yourself to jobs called "IA".
- Go ahead and inquire into jobs which seem to have higher requirements than
you possess.
- Try the "Utest" list as well as CHIWeb and CHIJobs. Utest tends to be the
usability practicioners (vs the academics in CHI). Just a rumor, but I'm
passing it on.
- The requirements on job candidates are less stringent in industries that
aren't so red-hot for usability specialists. Even toasters and microwave
ovens have user interfaces."



"Work on your credentials -- get a degree in HCI or a related field -- or
just take classes
- Get a killer portfolio together and display it on a website that
illustrates excellent IA
- Write and edit some really good articles (perhaps based on some of the
bulletin board stuff you mention) and either self-publish them or get them
published.  Put them on your resume.  (I suggest following the articles at
evolt.org, subscribing to the discussion list there, and writing some
articles for them -- it's a knowledgeable, helpful group of people who will
also be able to help your career along if you impress them.)"



Question 2. So are all IA's Senior or Intermediate??..and is there such a
position as a Junior IA?

"Yes there are a 'few' Junior IA positions.  Here in England (I do not know
where you are) there are not many opportunities in the field yet but I
understand this is a growing area here.  Additionally, you are only likely
to find such positions with larger companies- although I am an exception to
this rule."


"I am sure that there will eventually be a Junior IA position out there, but
right now I think that the field of IA is so new that there is not even the
separate of Junior vs. Senior."


"I think there are positions for junior IA's, I just think nobody calls them
IA jobs. You might need to look for positions called technical writer,
content developer, content editor, content manager, or such. Look for a
description of the duties, rather than a job title. Information architecture
is an evolving field in which even those of us who do it are often not sure
how to describe what we do. Most of us never trained to become IAs, it just
happened. One day we looked at what we do and decided the old lables did not
work and came up with a new one."


"I also see no positions as junior in this area, and would have liked to be
a junior IA when I started out. I work in Brazil and IA is pratically
inexistent here, so most places don't even know it as something separate...
specially not as a separate career!"


"In my experience, there is no such thing as an "entry level IA" position.
However, it is not that difficult to get your foot in the door if you can
show you have an understanding of the issues and responsibilities involved,
if you can show examples of your work where you had to deal with IA issues,
and can talk somewhat eloquently about how you dealt with and resolved them.
I would imagine that you already have done IA work, just by virtue of being
interested and informed, and having worked on fairly complex web projects.
It might just be an issue of "framing" yourself better. I don't mean lying
or "spinning", just taking another look at what you have done and thinking
about how to best communicate your experience. Your B.SC in instructional
design should be very attractive to employers, in addition to your industry
experience. Don't sell yourself short."


"Yes there is, but for us it is still not an entry level (1 - 2 year) position."


"when we post a job for somebody with 3-5 years of experience, we are
usually willing to consider somebody with less experience if they have the
right personality traits, interpersonal skills, ability to learn, etc."


Question 3. How does a passionate & struggling to be a IA person in this
field get his/her experience to become a IA?

Question 4: How is one suppose to accquire skills when there is no avenue?

"I'm combining both questions as they are inter-related and so are the answers.

A)Teach yourself as much about the field as much as you can. b) Offer to
give your services for free-if you can.  c) Approach charity organisations
that are developing website to offer your services. d) Keep up to date with
what is going on in the area. e) As I did learn about other related fields -
usability, User Centred Design.

Finally never, never, never give up.  Just keep looking for alternative
solutions to your problems. "

"I think that they only way to become an "expert" is to keep on reading and
try to develop standards for your own use!"

"
Re-architect the
information content, flow and/or navigation of what you consider some
difficult to use or under-organized high profile websites. Keep notes while
your doing it to later explain your rationale. Try doing a few different
approaches. Create all the materials you think you'd need to do a
presentation to the CEO of that company to convince them your ideas are
worth the time and effort to implement. Now put them all aside, and practice
presenting your revised approach using just a whiteboard, your voice and
gestures, and keep it under 5 minutes.

There's no substitute for some real-world experience, but short of that, any
potential employer will like seeing that you can produce that type of
result. If you do a few of those, you'll have some new pieces for your
portfolio. You might even target the companies you did them for as potential
employers.

One thing I can tell you from experience, that I'm sure others will echo, is
that IA is an acquired skill that takes practice. You may have some great
natural talents in that area, but you need to interact with real companies,
and people who use the sites on a casual, regular and first-time basis to
get feedback to test our your ideas along the way, and especially when you
think you're done. You're usually not.

And remember that IA doesn't only apply to websites, there are needs for
these type of skills on product teams doing web applications, too."



"The best "in" with respect to the Internet Space is through an internship.
Granted, you've probably got more real world experience outside the Space
than I do, making an internship inappropriate for you, but if you're not
opposed it may be a great in. It would provide you with the opportunity to
study with some experienced folks, and make your mark creatively and
uniquely. IAs come from such a diverse background that each person brings
their own perspective to the table."

--------------------------------------------------------------------------
Remark to Comment:

I also commented that from my experience, people told me you have to be an
expert in the area of production or graphic design into order to become an
IA. In regards to this people gave their opinions.

Replies to my comment :


"I don't think that you need to be a graphic designer or an HTML specialist
to do IA.... quite the opposite in fact... I think that they don't really
help all that much with IA... what an IA is concerned with is the
information and NOT the look or the creation of the look."


"just wanted to write this comments and tell you that no, you do not need to
be graphic designer or a HTML production specialist for many years before
you can be a IA."

"I don't think you have to be an expert graphic designer or HTML specialist
to be an IA designer. It helps to have some background in these areas, but
IA is a discipline in and of itself. Being good at one thing over here
doesn't guarantee being good at IA."

"don't think that an IA has to be an expert in production experience, and
would probably be wasting his or her time in choosing to do so.  While I'm
advanced in the production area, I don't consider my level of computer
competence necessary to be a good information architect.  There's no
denying, however, the more experience you have, the better off you'll be
when trying to find a job."

"For what it's worth, I think human intuition is the most important skill one
needs to have in usability/information architecture."



































































"Do, or do not. There is no 'try'."
     - Yoda ('The Empire Strikes Back')

   ---------------------------------------------------------
   About CHI-WEB: http://www.acm.org/sigchi/web/chi-web.html
   ---------------------------------------------------------

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