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CHI-WEB  October 2000, Week 3

CHI-WEB October 2000, Week 3

Subject:

save vs. submit summary

From:

"K. Faye" <[log in to unmask]>

Reply-To:

K. Faye

Date:

Tue, 17 Oct 2000 10:49:24 -0700

Content-Type:

text/plain

Parts/Attachments:

Parts/Attachments

text/plain (163 lines)

The following is a summary for my Original Post re:
Save vs. Submit:
_____
> Hi!> I'm working on a long registration process
where we> want to allow the user to:
-finish the registration and submit it
 or>
-save the registration so that they can submit it
later

If the user saves the registration for later, the user
can still signon using the username and password
entered in the beginning of the registration process.
The user will also receive an email confirmation with
the username/pw and a reminder to finish the
registration.

Please share any related experience, info, example
sites that have a similar interaction, etc...
> So far I'm thinking of this approach:

Button One                Button Two

Text above buttons:
Registration              Registration
is NOT complete           is complete

Button labels:
Save to Submit Later     Submit

Note: If you choose "Save to Submit Later" your
registration information will be available for
completion the next time you log on.

Should this note be included on the interface? Please
send your responses directly to me and I'll
summerize.> >

Thanks for your help!> > K.Faye  [log in to unmask]
 ______________________________________________

Here are the examples submitted with similar site
features:

1. The University of Illinois Graduate School online
application has this feature.
https://www-s2.aits.uillinois.edu/uidirect/GradStudies.html
Once you start your application, you can save changes
and come back to edit it for (I think) a month.  Then
you submit it once you're done.  You also may log back
in from time to time to check the status of your
application.

2. http://www1.progressive.com/
I see they look somewhat different from last I
visited, but I doubt thefunctionality has changed.
I've tested the Auto Insurance here. This site
*automatically* saves applications in progress when
you leave the form byany means. When you return to the
site, and it detects an uncompletedapplication, it
pops up a window to "Complete your auto quote".I was
rather impressed by this, since at the time I was busy
implementing a"save your quote" feature on another
site, and this one makes it look that a"save" option
is just so much added complexity, and one can do
without.

3. Here's an (at least partially similar) example
site:Monster.com (http://www.monster.com) has a
similiar interface for buildingyour resume online. I
think you have to register first, creating
ausername/password. Then go to "My Monster" and "My
Resumes" and choose to"Create a New Resume". At the
bottom of the "Getting Started" screen itexplains that
you can exit the resume builder at any time and come
backlater to finish. Throughout the process of
building the resume, it is(fairly) clearly marked
which areas are required information, and you
cannavigate back and forth from one section of the
resume to another using theleft nav area. Having a
"Save>" button at the bottom of each screenreinforces
that information you entered on that screen will be
saved beforeyou go on to the next.

4.  Someone just sent me this link.  It's a less
sophisticated but fullyfunctional example of what
you're facing. http://www.fafsa.ed.gov/
_______________________________________________________

Other advice included:

____________1st response______________
I definitely think that your suggestion of "save to
submit later"
vs. "submit" is too clunky and confusing. What is it
that's so important that it must be filled in for the
registration to be complete, yet not likely to be
finishable all at once?Probably some financial or
other information that the user might have to go to
their bank to get, I'd guess.The basic concept in user
registration is that you must give something for the
user's effort, so I'm assuming that the user will get
some extra value from your site when they've completed
the "hard" half of the registration.I'd suggest you
turn things upside down, and consider the simple
submission of username/password a completed
registration. BUT, the user can't get full
functionality out of the site until they've submitted
the additional information.You'll of course offer the
user the chance to fill in this information right
away, but the user is free to surf the site and feel
at home with just the minimal information. You can nag
the user into completing the second half, if you like,
either by email or by displaying a nagging blurb on
random other pages of the site at random intervals.How
does that sound?/Lars

***Lars, I was a little concerned that the user would
not understand that they had NOT completed the
registration and then wondering why they couldn't just
"go to work" the next time they went to the site.  I
wanted an explicit message to increase the chance of
the user knowing the consequences.  But if that
requirement didn't exist, then I'd say -yes- there's
no reason for them to know that they weren't done.

______________2nd response_________
I would rename the first button something more direct
such as "Save and Complete Later" or just "Complete
later". I don't like seeing the "Submit"on both
buttons. Plus, people will probably be thinking,
"I'll finish thislater" or "I want to submit this
now". Save and submit are two separate concepts that
are a little more work to keep in one's head. And,
yes, I think you should retain the note on the
interface somewhere,although you might be able to
incorporate it into the text above the button.
Although perhaps you should instead tell people how to
retrieve their incomplete form when they return.Let me
know what you decide.--christy mylks
***thanks, Christy - I took your advice here at it
seems to be effective so far!

___________________3rd response_________________
No experience with the given situation, but off the
top of my head (not always a great place to speak
from), I'd make the second button "SubmitNow".


Thanks to all for your assistance.  K.Faye.




__________________________________________________
Do You Yahoo!?
Yahoo! Messenger - Talk while you surf!  It's FREE.
http://im.yahoo.com/

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