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CHI-WEB  December 2000, Week 2

CHI-WEB December 2000, Week 2

Subject:

summary of personalisation answers

From:

Jane Austin <[log in to unmask]>

Reply-To:

Jane Austin <[log in to unmask]>

Date:

Fri, 8 Dec 2000 17:20:39 +0000

Content-Type:

text/plain

Parts/Attachments:

Parts/Attachments

text/plain (170 lines)

Thanks a lot for all your replies on the subject of personalisation. The
following sites rated highly:


http://www.yahoo.co.uk
http://www.yahoo.co.uk
www.excite.com,
www.teletext.com
www.method.com gives the option of choosing a background image for the
pages.
Check out www.octopus.com


And here is a summary of the very interesting comments I received:

Jan Blom (researching this subject for his Phd
The focus groups have been really good so far. It seems that the big
theme
that makes this type of customisation so interesting is that it
increases
the perception of control over the interface (which in turn would then
hopefully result in increased loyalty and all the rest ;-)


Patrick Soulsby
http://www.iht.com/frontpage.html
is a fairly smart site in as far as you can customise text columns
etc.
Susan Gorbet
At www.excite.com, the user can choose the color combination and the
photo
that appears on the front page.  Users can also choose the appearance of

some of the internal apps, like mail.  This feature is very, very
popular,
and Excite now has "themed" interfaces for each holiday.  (Go to the
home
page without being logged in to see the current Xmas one.)  The response
to
the first themed one (Halloween 1999) was so good that they've done it
ever
since.  (I used to work there)

Meredith Payne
I ran across a site the other day that I thought did a fantastic job of
personalization: http://www.quicken.com/myfinances.

Peter Benda
You can try www.telstra.com --where you can change the order that the
information appears and whether it appears at all. (You have to create a

login, though).

Anthony Johnstone
I haven't seen orange.com (thanks for the link...) but IMHO, yahoo.com
or
rather my.yahoo.com is awesome. The calendar, movies, email, and
shopping is
really useful. It's nice that I can customize the my.yahoo.com page. I
use
it all the time and I know many of the people in my office use it, and
it's
funny because it's so transparent. What I mean is that I (we) use it so
much
without even really thinking about it. I think they're really good about

introducing changes. Yahoo makes really small additions all the time,
and if
it takes something away (I can't think of anything they've removed right
off
the top of my head) they let you know *before* they take it off, and
usually
give you a well written paragraph about why...

Before I started using my.yahoo.com, I worked for a company that
developed
esolstice.com, which is similar to bongo.com and anyday.com. These sites
all
allow a level of customization of the page to some extent. When we were
designing esolstice.com we spent a lot of time talking about doing
customized pages, but it is very difficult to coordinate. Definitely an
excellent lesson in separating content and logic. Unfortunately, giving
the
user the ability to customize his/her 'start' page often lost out to
other
programming chores such as database synchronization, session stuff, etc.

Neither anyday.com nor esolstice.com offer the same level of
customization
that my.yahoo.com does. I'm not sure of bongo.com.

I also use slashdot.org and they allow you to customize the little
infomaiton boxes that show up on the right column. Probably not what
your
requesting, but it is extremely useful.

hope that helps,
ant
Jonathon ëLivingstoní  Segal (sorry, couldnít resistÖ)
I think Fidelity Investments does a pretty good job of allowing users to

customize the look and feel  (as well as content) on a page.
They've gone so far as to create what seems to be a small applet to
allow
the user to drag and drop content/design elements into a specific
column.
This allows the person customizing the environment to truly decide on
the
actual placement of those elements instead of just identifying what
types of
content they want to see.

Seems to be fairly easy to use and functional from my perspective.

There's a guided tour of this application off the following page:

http://myfidelity100.members.fidelity.com/myFidelity/index.jhtml

Hope this is useful.
Martha Wilkes
I think my.yahoo.com (where you can add new "tabs" and put whatever you
want there content-wise", as well as choose your color scheme) does a
really
good job.
steve cummaford
www.excite.com offers a good personalised portal, where you can choose
information to be included in your start page, e.g. weather
(choose cities), horoscopes, stocks and news. The news can be customised
to include topics of interest to you, including a keyword
option, as well as selecting from news categories. The colours of the
headings can also be chosen, as can a photo at the top of the
page and the welcome message. The Excite email service page colours and
icons can be customised in a similar way.

This is a good example of how the process of customisation is managed -
you can use the MS windows style minimise, maximise and
close buttons to alter the information on your start page (building on
knowledge of using windows), or click an Edit button above each
section to go to a control panel page to make your changes. The various
personalisation options are also listed above the welcome
message at the top of the page. It's an unobtrusive, obvious and simple
interface which controls quite a large amount of information.

Dan England
http://www.xelion.it
has a customizable portfolio where you can not only choose from a wide
array of data to be displayed, but also choose which colors
and style you want to see it in.
You have to login though to see it in action (in Italiano).



--

:: Jane Austin :: Interaction Designer ::

Deepend London
44-46 Scrutton Street
London EC2A 4QL
t 020 7247 2999
f 020 7247 9996

http://www.deepend.co.uk

Number 1 Creative New Media Agency in the World - Ad Age June 2000

   ---------------------------------------------------------
   About CHI-WEB: http://www.acm.org/sigchi/web/chi-web.html
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