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CHI-WEB  January 2001, Week 5

CHI-WEB January 2001, Week 5

Subject:

Web forms for postal address - Summary

From:

Dominique Causse <[log in to unmask]>

Reply-To:

[log in to unmask]

Date:

Wed, 31 Jan 2001 17:53:19 +0100

Content-Type:

text/plain

Parts/Attachments:

Parts/Attachments

text/plain (162 lines)

As promised, here is the summary on postal forms.

Iíve received many responses, thanks to Kayla,
Richard A. Danca, Ethan McKinney, Peter Szmyt, Barry
Caplan , Anders Dinsen, Pete Benedict, David.Jacques

In brief, as one could have guessed, there are many
differences between addresses of different countries
both on address presentation (order, name of the
different fields, Ö) and on the content (required
field, size, Ö).  Two strategies can be used :
- develop an unstructured form (6 to 7  line of blanc fields)
- or have on form per country.
We havenít decided yet witch we are going to use.


Original question
-----------------
Iím working on a web portal and in particular on the form for collecting

postal address and email.
It must be possible for user from any country to leaves its postal
address on the site.
Has anyone work on this problem? The questions Iím addressing are:
- what are the most important differences between countries?
- what are the controls that must be implemented?
- what are the best practices for this kind of form?
Iíll also be interested in any information on normalization of postal
address worldwide.


The responses
--------------------
Puerto Rico requires an Urbanization field. I can't speak to any of
the rest of your question.
Kayla
---------------------
Wild guess here, but I'll bet the ISO has some kind of standard for just

what you're asking. Not sure exactly *where* the standard exists, but
I'd guess it's part of a current standard for what's on web pages,
including
a date format of yyyy-mm-dd. Worth searching for, though.
Ö
There's some Merriam-Webster software out there that describes how to
address mail to most countries. It's in the form of a Windows Help file.

Richard A. Danca
-------------------
http://www.iarchitect.com/global.htm
Has some great examples of what _not_ to do (and a few to-dos). That's
actually one frame out of the site, which is part of the overall Hall of

Shame http://www.iarchitect.com/mshame.htm
Personal favorite that I was involved in: JavaScript required the user
to
select a US state from a pull-down menu, but also required the user to
fill
in a country!
So far as I can tell, the only way to get this to work "perfectly" is
provide four (better five) blank lines for "address" and allow the user
to
format the information as needed. You always need more address lines
than
you think because some corporate employees require all sorts of routing
information.
Ethan McKinney
---------------------
Why would you want to normalize postal addresses? If it's for the
database
that's one thing, but if it's for the user then this is probably not a
good
thing. Our approach is to understand where the user and present the form
in a way
that makes sense to the person in that country.

For general mailing address formats see
http://bitboost.com/ref/international-address-formats.html. Although,
there
are people in Bavaria (Germany) that would write Bavaria on their
envelopes,
even though Germany doesn't identify provinces on their mail.
From the above link you can also determine the metadata: that the UK
uses
Counties (sometimes), that Hong Kong does not have Postal Codes...

In terms of layout you can look at:
http://www.webtechniques.com/archives/1998/03/junk/. Although, this
article
seems to suggest one form for all addresses, which unless the form is
dynamic is not a good approach. Our approach attempt to list all
countries
that we support, and all sub-countries (provinces/states/counties...) in

those countries.
peter
-------------------
All of the differences are important, both to the recipient and to the
delivery system in country. there are solid emotional attachments to
addressing schemes by end users, and likely regulatory issues in each
country institutionalizing the traditional method(s) there.

IMO the best practice is to have a separate form for each delivery
locale
instead of trying one-size-fits-all. Let's just look at the basic
differences
between US and Japan:
US:
given name|family name
street number|Street|apt. number
City |State|zip
Country
Japan: (US unit equivalents)
Country
State
City|postal code
Ward|sub Ward|sub-sub-ward|house number
family name|given name

Note that the Japanese address is essentially the mirror image of the US

address. How can anyone make a single form that does not get one of
these
two completely wrong? Better to make 2 forms and keep everyone happy -
it is
not so hard to make a address form in html and the effort spent arguing
about making a normalized one could be better spent accepting that it
can't
be done and making a bunch of simple ones.
Barry Caplan
---------------------------
I work for an Internet consultancy in New York and we're developing a
product for Asia, so I have a similar interest in this kind of data.
(Form
fields for ZIP or postal codes, for example, should be able to receive
alpha
characters since some nations, like Canada, use this format.)
Pete
----------------------------
Just a quickie: DON'T MAKE ZIP CODE MANDATORY!!!   ;)
Living in Hong Kong right now, I am often faced with poorly design
address
forms. Yes sure, some site have many countries in a pull-down menu, but
have
fields which don't suit any other country than the US...
David.

end -:)

Regards
Dominique Causse
___________________________________________________________________
Daylight, 44 ave Raspail, 94250 Gentilly

Tel : 01 41 98 66 00                           [log in to unmask]
Fax : 01 41 98 66 06                           www.daylight.fr
___________________________________________________________________

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