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CHI-WEB  June 2001, Week 1

CHI-WEB June 2001, Week 1

Subject:

Summary of forum design responses - Long

From:

Andrew Sleigh <[log in to unmask]>

Reply-To:

Andrew Sleigh <[log in to unmask]>

Date:

Fri, 1 Jun 2001 12:22:38 +0100

Content-Type:

text/plain

Parts/Attachments:

Parts/Attachments

text/plain (254 lines)

A couple of days ago I asked for help in designing a forum on an intranet
site for doctors. Thanks for your responses - I've got a lot of interesting
information to digest.
Unfortunately, no Webmonkey/Nielson-style guides on Forum design.

[An aside: searching for "forum design" or similar on the web is generally
fruitless as you just get a load of links to forums or designer's pages.
Similarly, we do a lot of health/drugs/sex education and kids sites here. If
you're trying to do research on sex education for teenagers online, you
might as well give up (just try it!). This would seem to be a usability
problem for search engines, but I can't think of any way round it...]

Thanks to everyone in [brackets]. Sorry if I've missed anyone out.


Andrew Sleigh

--

Designer/Developer, Worth Media
http://www.worthmedia.net




Different types of Forums
=========================

(The biggest issue for me was whether to go for single- or multi-threaded
forums)

You might also want to consider a third type of view which I believe is
called "conversational." Two pieces of software that offer this (that I
know of) are webcrossing and ultimate bulletin board
http://www.lundeen.com/WebX/Home/products/features#Threaded
http://www.infopop.com/ubb_support/support_ubb_feature_list.html
[Tanya Rabourn]

--

For a serious and lengthy discussion, the task it to keep the postings
on-topic while allowing easy perusal of each topic's subject. This, imo,
lends itself towards a single-threaded discussion. Anything which forks a
thread should be in a separate topic so that it can be seen by everyone.

For simple single-threaded implementations, check out UBB (www.infopop.com)
or ikonboard (www.ikonboard.com). IB in particular is free and easy to
install.
[Trent Bartlem]


Good examples of Forums
=======================

The best example, in my opinion, is O'Reilly's WebBoard.  We have people
specifically seek us out for hosting because we offer it.
http://www.oreilly.com/catalog/wboard4/

Example here:
http://echostation.com:8080/~1
[Loren Phillips]

--

And, as above:
www.ikonboard.com
www.infopop.com



General Advice
==============

I work on a web-based discussion forum application, and have a
couple of suggestions.

- Even though you are targeting newer browsers, use JavaScript and
  DHTML very carefully, for features that really enhance usability.
  Even the "newer" browsers differ in their support for these features,
  and you must test each of your targeted browsers very thoroughly.
- Design your initial offering with the eventual expansion in mind. You
  don't want to design yourself into a corner: "switching designs" is an
  obstacle to users and usage of your app.

I don't know of any papers/research to help you, but maybe some of the white
papers and other info on my company's site would be of use/interest:
www.sitescape.com
[Mary Utt]

--

>From a user perspective I think what you'd like to offer these busy people
is a way of searching the message board for pertinent info. Let them search
by topic, author, disease, whatever is appropriate for your medical
audience. Most message/boards I've seen don't offer this facility and it
really limits it's usefulness... if your in a hurry are you really going to
take the time to read 300 postings until you find the one of interest? I
have my doubts.

Finally you may also want to consider that some of doctors may be to busy to
even use the thing and will get secretaries, assistant or interns to do the
research for them... how do you best serve that audience if this is the
case?
[Jean Trudel]

--

Searching:

>From a user perspective I think what you'd like to offer these busy people
is a way of searching the message board for pertinent info. Let them search
by topic, author, disease, whatever is appropriate for your medical
audience. Most message/boards I've seen don't offer this facility and it
really limits it's usefulness... if your in a hurry are you really going to
take the time to read 300 postings until you find the one of interest? I
have my doubts.

You'll have to set up a content classification system that the users can
apply to their posts. Using a controlled vocabulary to facilitate searching
would likely also be of benefit... mapping user terms to category terms.
[Jean Trudel]



General information about communities online
============================================

"Community Building on the Web" by Amy Jo Kim.
[Jean Trudel]

--

I have conducted some research on online communities, in particular on
the effects of conversation interface on discussion patterns.  I have
mostly looked at Usenet but I think my framework applies to other types
of messageboards as well.  I have a paper that I presented last year at
the Academy of Management Conference.  You can download a copy of the
paper at http://www.jungpil.com/papers/aom2000.pdf
[Jungpil Hahn]

--

Marc Smith did much research on newsgroup interaction, but I
am not sure how much he ever said about design.  He is
now at Microsoft, but he did much of the work at UCLA.
His project was called Netscan, which should be findable online
still (I don't have the bookmark currently).
I also did a little work at AT&T on similar lines with some
CSCW colleagues, but again, probably not enough design-focused
for your needs:

http://www.research.att.com/~stevew/cscw98-published.pdf

[Lynn Cherny]

--

I just wonder if the doctors are as busy as you say, and if they are as
inexperienced with computers as you say, how you came to decide that a
message board is the best solution?

if you have not done any in field observations yet to help you determine
how to best help the doctors communicate, i may suggest that you try it.
i would follow the doctors and nurses around for a day at the hospitals,
away from computers, to understand what their day to day work flow is like.
then i would try to spot patterns in their work flow that i can use to
propel them easily into new work practices (in this case, helping them
document discussions on medical practices using the internet. notice i did
not automatically conclude that it should be a message board? notice also
how *this* particular discussion amongst usability professional is also not
taking place on a message board...). the point is to first find out through
observation, what the doctors *really* want to communicate, how they are
used to communicating it. then figuring out a way to adapt to them and/or
enhance and empower their current way of communicating. example, they might
be already using some online form to do some type of incident report, you
might use that and add a task on top of that existing task to work this
practice into their daily work flow.

to get more understanding of how to conduct really good field studies...
check out
Contextual Design : A Customer-Centered Approach to Systems Designs -- Hugh
Beyer, Karen Holtzblatt
[Albert Liao]



Relating to Doctors / Physicians as an audience
===============================================

User centered development of a general
practice medical workstation: the PENPAD
experience; A. L. Rector, B. Horan, M.
Fitter, S. Kay, P. D. Newton, W. A.
Nowlan, D. Robinson and A. Wilson;
Conference proceedings on Human factors
in computing systems, 1992, Pages 447 - 453

Maintaining a focus on user requirements
throughout the development of clinical
workstation software; Janette M. Coble,
John Karat and Michael G. Kahn;
conference proceedings on Human factors
in computing systems, 1997, Pages 170 -177
[Laura O'Grady]

--

I'd like to suggest the following which is based on research work I did at
the Open University for providing small targetted bits of information to
busy harrassed people running small businesses. A similar kind of user
group, very focussed, time pressured and needing an instant and relevant
answer. I also worked on a project concerned with supporting beginning
teachers at a distance. This group has a different similarity with your
group since they are professionals willing and eager to share and make
available information to each other.

I am sure you will have thought of, investigated, already used many of these
ideas but just in case any of my experience unearthed anything of use to you
...here it all is.

Definitely not one thread, much too long no way to search sensibly.
Definitely theme-focussed threads (i.e. question + responses).
Definitely have sub-areas for different types/themes of discussion.
- Will people want some social 'space'?
- Space to discuss issues relevant to their working conditions or job
opportunities rather than patient related things?
- Would different specialists want different areas rather than trawling
through irrelevant stuff?
Use keywords as a form of search/ID as well as message titles (obviously
working with Doctors to develop appropriate ones.
- Explore the possibility of having users names as keywords since if there
is an acknowledged specialist in an area or someone whose advice you find
easy to appreciate you may just want to search THEIR total input (something
the teachers found useful).
Definitely have an active, potentially professional moderator (plenty of
Dr.'s out there working part time or maternity/paternity leave). This will
be especially relevant if you chose the separate areas and use keywords as
these must be used correctly to be of value.

Sorry it's not papers etc. though some are out there .... I've done one on
the relevance of metadata (keywords) and how they should be developed if you
are interested I also think you might find some in the KMI (Knowledge Media
Institute part of the Open University site http://kmi.open.ac.uk/home-f.html
Distance learning has a lot in common with with professional knowledge
communication and negotiation over distance and there is a very good on-line
bibliography at http://iet.open.ac.uk/databases/ (choose the literature
database).
[Samantha Hobbs]

    --------------------------------------------------------------
    Tip of the Day: Quote only what you need from earlier postings
               About CHI-WEB: http://www.sigchi.org/web/
    --------------------------------------------------------------

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September 1998, Week 1
August 1998, Week 5
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August 1998, Week 3
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August 1998, Week 1
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July 1998, Week 1
June 1998, Week 4
June 1998, Week 3
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June 1998, Week 1
May 1998, Week 4
May 1998, Week 3
May 1998, Week 2
May 1998, Week 1
April 1998, Week 5
April 1998, Week 4
April 1998, Week 3
April 1998, Week 2
April 1998, Week 1
March 1998, Week 5
March 1998, Week 4
March 1998, Week 3
March 1998, Week 2
March 1998, Week 1
February 1998, Week 2
February 1998, Week 1
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January 1998, Week 1
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June 1997, Week 5
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June 1997, Week 1
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April 1997, Week 5
April 1997, Week 4
April 1997, Week 3
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April 1997, Week 1
March 1997, Week 4
March 1997, Week 3
March 1997, Week 2
March 1997, Week 1
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January 1997, Week 5

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