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CHI-WEB  October 2001, Week 1

CHI-WEB October 2001, Week 1

Subject:

SUMMARY: Portable software usability lab Survey - RESULTS

From:

Jean Trudel <[log in to unmask]>

Reply-To:

[log in to unmask]

Date:

Mon, 1 Oct 2001 13:17:49 -0400

Content-Type:

text/plain

Parts/Attachments:

Parts/Attachments

text/plain (233 lines)

Hello to all,

As you may recall I hosted a survey on Zoomerang on Portable Software
Usability Labs. Many thanks to the 279 members of the list who took the
time to respond. Here are the results in the following format: Original
question followed by a percentage result and/or numeric values... (At
times the percentages total more than 100% because of rounding and
multiple answer)


1. CURRENTLY, DO YOU MAKE USE OF SOFTWARE USABILITY LABS?

        -Yes, we use in house facilities -> 57%
        -Yes, we rent an outside facility and conduct our own testing ->
20%
        -Yes, we contract out the entire usability study -> 9%
        -Yes, we rent a portable usability lab and conduct our own
testing -> 9%
        -No ->7%

2. HOW OFTEN DO YOU CURRENTLY USE A SOFTWARE USABILITY LAB?

        -Weekly -> 16%
        -Monthly -> 35%
        -Quarterly -> 29%
        -BI-Yearly -> 14%
        -Yearly -> 8%

3. BASED ON A TYPICAL PROJECT, HOW MANY CONSECUTIVE DAYS OF LAB RENTAL
WOULD YOU REQUIRE?

        -1 Day -> 2%
        -2 Days -> 32%
        -3 Days -> 32%
        -4 Days -> 19%
        -5 DAYS -> 10%
        -Other -> 10% -> responses ranged from never to thirty days.

4. ANNUALLY, HOW MANY PROJECTS DO YOU WORK ON THAT YOU THINK WOULD
BENEFIT FROM A PORTABLE SOFTWARE USABILITY LAB?

        -One -> 8%
        -Two -> 14%
        -Three -> 27%
        -Four -> 10%
        -Five -> 25%
        -Other -> 19% -> responses ranged from zero to 12

5. HOW WOULD YOU DESCRIBE YOUR PAST EXPERIENCE WITH PORTABLE SOFTWARE
USABILITY LABS?

        -Poor -> 6%
        -Fair -> 23%
        -Good -> 19%
        -Excellent -> 15%
        -Not applicable -> 39%

6. WHAT FEATURES/ATTRIBUTES ARE OF THE MOST INTEREST TO YOU IN A
PORTABLE SOFTWARE USABILITY LAB?

        By far the feature that was mentioned the most often was "ease
of use" followed closely by "recording PIP" and "good quality audio".
Other responses included: keystroke/mouse movement recording, set-up
help, flexible configuration to accommodate formal and casual
situations, dependability, adaptability to several different hardware
input devices, ability to combine many different video feeds, capturing
user and PC feedback, actually portable, inexpensive, lightweight,
quality picture, one way mirror, large enough to accommodate large
hardware, multiplatform capability, multilingual tools and instructions,
quick to set-up, video editing, data analysis, fits in one carry-on
case, time recording, good quality scan converter, clearly labelled
cables and connectors, has to look cool (wow factor), log synched to
video, support a variety of colour depths and screen sizes and a
complete turnkey solution.

7. WHAT, IF ANYTHING, DO YOU DISLIKE ABOUT PORTABLE SOFTWARE USABILITY
LAB?

        Oddly enough, the biggest issue identified by survey
participants was the usability of the portable labs. Most of you found
them difficult to use, set-up, carry, etc. Other issues included: extra
set-time required, intimidating to users, clunky logging software, video
capture software is not dependable, systems are bulky, systems are error
prone, expensive, complex, breakdown easily, windows based bias - need
Mac & Linux, critical parts missing from package, cables to easy to
mis-connect, microphone positioning is difficult, camera angle difficult
to get, audio and video of poor quality, not enough external display
devices, not really portable, difficult to pack/unpack and not enough
value gained in lab testing.

8.  PLEASE RATE THE FEATURES BELOW IN IMPORTANCE TO YOU IN TERM OF
HAVING THEM INCLUDED IN THE DESCRIBED SERVICE.

        Results are posted in this format "scale:percentage" where a
rating of (1) on the scale "is not important at all" and (5) is
"Extremely Important"

        FAST AND FLEXIBLE SET-UP:                               1:2%
2:2%            3:15%           4:30%           5:52%

        EXPERIENCED TECHNICIAN ONSITE TO ASSIST YOU:    1:24%
2:39%           3:21%           4:12%           5:6%

        SOFTWARE RECORDING/REPORTING TOOLS:                     1:4%
2:4%            3:21%           4:43%           5:30%

        PICTURE-IN-PICTURE VIDEO RECORDING:                     1:4%
2:14%           3:23%           4:31%           5:35%

        PRICE:                                                  1:0%
2:8%            3:32%           4:17%           5:45%

        AVAILABILITY:                                           1:0%
2:4%            3:23%           4:28%           5:47%

        ACCESS TO AN INDEPENDENT USABILITY EXPERT:      1:62%
2:15%           3:8%            4:12%           5:6%

        TEST SUBJECT RECRUITING:                                1:36%
2:13%           3:15%           4:24%           5:13%


9. OVERALL, HOW INTERESTED ARE YOU TO BUY THIS SERVICE IF IT'S
AVAILABLE?

        -Not at all interested -> 2%
        -Not very interested -> 17%
        -Neither interested nor uninterested -> 17%
        -Somewhat interested -> 59%
        -Extremely interested -> 6%

10. WHAT WOULD BE YOUR MAIN REASON FOR BUYING THE SERVICE?

        Many reasons were outlined, mostly financial, including: client
request, outsourcing, no desire to create an internal lab (reduce
capital investment), assistance recruiting subjects, on-going needs to
test users "on-location", reduce in-house costs, to accommodate clients
in situations where they cannot travel to our location (size of
equipment), save money by not having to purchase our own lab, superior
to our in-house equipment, control and availability.

11. WHAT PRICE WOULD YOU EXPECT TO PAY FOR THE DAILY RENTAL OF A
PORTABLE USABILITY LAB WITH A TECHNICIAN TO ASSIST WITH SET-UP? PLEASE
DO NOT INCLUDE TRANSPORTATION AND TRAVEL COSTS.

        There was a wide range of responses here. On the low end one
respondent suggested a price of $50/day while on the high end being
$3,500/day. Clusters were as follows:

        -Under $250/day -> 10%
        -Between $250 and $600/day -> 45%
        -Between $600 and $1,500/day -> 35%
        -Between $1,500 and $2,500/day -> 8%
        -More than $2,500/day -> 2%

12. IF ADDITIONAL BENEFITS WERE OFFERED WITH THE SERVICE, WOULD YOU
PREFER A BASIC SERVICE PRICE WITHOUT EXTRA BENEFITS OR A PREMIUM PRICE
THAT INCLUDES EXTRA BENEFITS?

        -Would want a basic service price -> 62%
        -Would want premium price with extra benefits -> 4%
        -Don't know -> 34%

13. IF YOU WANTED TO RENT A PORTABLE LAB, WHICH PURCHASE METHOD WOULD
YOU MOST PREFER?

        -Calling and ordering by telephone -> 38%
        -Using the Internet -> 46%
        -Corporate purchase order -> 12%
        -Ordering through the mail -> 0%
        -Other -> 4% - including: telephone with third party drop-off,
depends on price, third party billing, standing offer and request for
proposals.

14. ASSUMING YOU RENTED A PORTABLE SOFTWARE USABILITY LAB, HOW WOULD YOU
PAY FOR IT?

        -Cash -> 2%
        -Credit Card -> 45%
        -Money Order -> 2%
        -Certified Check -> 0%
        -Corporate Check -> 44%
        -Personal Check -> 0%
        -Other -> 8% including: extended terms, debit card, and COD.

15. WHAT PAYMENT TERMS WOULD YOU EXPECT?

        -Deposit made before shipping, balance in 20 days -> 40%
        -No deposit, payment in full upon delivery -> 19%
        -30 days on approved credit -> 38%
        -Other -> 5% including 15 days, 60 days, upon satisfaction of
equipment functionality, upon project completion, upon client approval
of results.

16. WHERE WOULD YOU EXPECT TO USE A PORTABLE USABILITY LAB?

        -At our offices -> 14%
        -At our client's place of business ->30%
        -Both of the above ->35%
        -Other -> 22% including: homes, malls, user offices, etc.

17. IN YOUR COMPANY, WHAT IS THE ORGANISATIONAL TITLE OF THE PERSON WHO
WOULD MAKE THE DECISION TO RENT A PORTABLE SOFTWARE USABILITY LAB?

        Many replies, including: usability manager, project manager,
president, lead designer, usability analyst and chief operating officer,
information architect, senior usability engineer, application architect
manager, user experience group manager, usability specialist, strategic
planner, vice president usability and UI design, marketing
communications manager, user-centred lead, head of usability, director
of information architecture and design, executive director, president,
principal, business manager, creative director and variations of all of
the above.

18. DO YOU BELIEVE THAT HAVING ACCESS TO A PORTABLE SOFTWARE USABILITY
LAB WILL ENHANCE YOUR POSITIONING WITH YOUR CLIENTS?

        -Yes -> 68%
        -No -> 32%

19. WOULD YOU EXPECT TO PASS THE COSTS OF A PORTABLE SOFTWARE USABILITY
LAB ON TO YOUR CUSTOMERS OR INCLUDE THEM IN YOUR FEES?

        -Yes -> 73%
        -No -> 27%

    --------------------------------------------------------------
    Tip of the Day: Quote only what you need from earlier postings
               About CHI-WEB: http://www.sigchi.org/web/
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             http://www.sigchi.org/web/faq.html#vacations
    --------------------------------------------------------------

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