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CHI-WEB  July 2002, Week 4

CHI-WEB July 2002, Week 4

Subject:

SUMMARY: Usabilty Resumes and Portfolios [long]

From:

Tessa Johnson <[log in to unmask]>

Reply-To:

[log in to unmask]

Date:

Tue, 23 Jul 2002 23:49:58 +0000

Content-Type:

text/plain

Parts/Attachments:

Parts/Attachments

text/plain (238 lines)

Thank you all for the information regarding usability oriented resumes and
portfolios.  I got some good responses.  I've posted all of the original
responses below and my original question at the bottom.

In summary, it seems like everyone believes having a good online resume and
portfolio is important.  Several people said to customize it towards each
job.  I would argue that it is valuable to tailor a resume and cover letter
for each job, but it is equally valuable to have a comprehensive version
online.

It was also pointed out that the HR person that finds your resume may or may
not care about the details, but the person you interview with most
definitely will.  Therefore it is important to provide enough information up
front to get the interview (but not overwhelm HR) and be prepared to go into
much more detail in the interview.

I also got great examples (and links to many, many more!)  I think those are
probably what I needed the most.  Just to see what others are using, how
much they are showing, how they are organizing it.  I'm fairly new to the
field, so it is good to see what seasoned professionals consider important.

My mind has been racing the past few days with ideas for my site.  My
original plan was to modify my existing site, but now I think I'm starting
from scratch :)  I also realized that I lost some valuable design documents
(sketches, lists of content organization, etc.) for a lot of the web sites I
did because I didn't really realize their importance at the time :/

Thank you all!
Tessa

----------Responses---------------

Recently when I was looking for a job, I put together a portfolio of screen
shots from GUIs that I had designed, and took it with me to job interviews.
When describing a GUI I found it much easier to talk from a picture than to
try to describe a screen with words, or to make a drawing on a white board.
The only thing that was bad was that a couple of times people who were
interviewing me made marks on the screen shots with a pen.  I wasn't going
to say "don't make any marks" to a person who was interviewing me, but it
was a drag because some of the shots were not replaceable.

- Mitch

----------

http://www.gmeta.com/philosophy/phi_who_we_are.htm
good luck :)
thx.
g.

----------

Experienced HCI people will know that the answer is "It depends!".  Who's
the audience?  You'll probably have to adapt resumes for different
organisations.

Just say what you've done and let the hirer decide. If you've done
something, don't miss it out. If you haven't, don't put it in ;-)

Gilbert

----------

Tessa, I believe that you have to tailor your resume to the role that your
applying for.  Look at the job requirements and determine how your skills
match the skills required in the posting.  Matching your skill sets to the
ones requested is a test of your usability skills when developing a usable
resume for the recruiter.

As far as maintaining a portfolio, I think the same arguement holds true.
You need to understand the role you're applying for and find out as much
information about the recruiters needs as possible.  Some recruiters love to
see all this extra stuff.  Some recruiters don't have the time to look at it
and provide you with the response that you deserve if you've put a lot of
work into it.

Good luck with your search.
Brad Hyde
Manager, e-Business experience
Sun Life Financial Canada

----------

I would love for people to give specifics- wouldn't it be great to hear
about things that actually landed jobs
and techniques for creating a solid portfolio and resume?

Anyway, I teach HCI classes at DePaul and am a frequent job hunter.  I have
been trying to work on my own
resume/portfolio as well as teach my students how to do the same.  Usability
portfolios are esp hard as so
much of what we do is proprietary.  also as the stuff is often document
oriented its hard to encapsulate that
into a portfolio- all of which i am sure you are familiar with.  Here is the
page I made for my students re portfolio creation.

http://condor.depaul.edu/~sberger/HCI312/port.html

Looking forward to hearing what the list gives you.
sb

----------

Tessa --

Here is my experience:

A portfolio is extremely useful during interviews and actually going through
the interview process.

It is very difficult to get  handle on someone's experience without some
examples to reference.

However, this is not something that the recruiters will ask for, so your
challenge is to create a resume that will communicate to HR professionals
and recruiters your fit for the position.

AND

Have some work samples for the actual team that will interview you.

Different audiences, different needs.

If you are able to create a collection of targeted materials, it will help
you to meet the needs of these different audiences.

- Linnea
____________
Linnea Anderson
Sr Customer Experience Evaluator (Usability gal)
Dell | Global Brand Strategy

----------

Here's a resume that landed me my current job.
  http://home.austin.rr.com/wlp/resume.html

btw, I *highly* recommend you pay the $150 fee to
http://www.e-resume.net/company/   Those folks turned my long and painful
job search into a happy process and even happier outcome in just a few
weeks.  I *thought* I was an exceptionally good resume writer.  But the
folks at e-resume.net are much better, no contest.

Good luck...

Wayne Pendley, Usability Architect
  Citrix Systems, Inc. - Engineering

----------

I've hired quite a few usability specialists over the last 12 years or so
and some of the things that I look for are:

Specific usability methods like UI inspections, paper prototyping, field
interviews,  survey design, cognative walkthroughs, etc.  I like it when the
candidate is really honest about their experience and note when they have a
method rather than just studied it in a course.  I tend to double check this
during an interview.  So I think that it is good to be specific here.  For
example, it would be useful for me to know if you have done benchmark
(summative) usability testing versus think-aloud (formative testing).

Since a usability person often has to assimilate technology quickly
(especially if you are a consultant), I also think that it is important to
list your technical skills and any technical courses that may give you an
edge.  For example, I took a course in networking technologies that had
nothing to do with usability, but it helped me get jobs when I had a clue
what the interviewers were talking about. Every year or so I like to take a
technical course just for fun to show that I am keeping up with new
technologies.  For example, you may never use JSP technology, but having
some background knowledge of it may give you the edge over a less technical,
though still quite good, usability candidate

From work that I've done with recruiters, breadth on a resume is critical
now so don't be afraid to list your technical and usability skills in detail
and be clear about when you know a little or a lot about an area.

I like to see candidates who have kept up with the field so I would suggest
listing any workshops, courses, classes, and seminars that are relevant.
These could be from conferences, certificate classes, graduate programs,
etc. While some people may not care (HR screeners), I would also be
interested if you have taken courses by people who are pretty well known in
the field.  For example, Joe Dumas teaches both a certificate and graduate
course at Bentley College.  Joe is co-author of one of the best books on
usability testing and if you have had a class with him, this would surely
catch my eye if I were hiring.  Others may feel like this is name dropping,
but I think that it is OK if you just list the course and the name of the
teacher.

Portfolios are tricky since they may involve proprietary information and
companies are getting more sensitive to those issues since UI and business
method patents may be involved.  The things that you mentioned in your list
would be quite appropriate for a portfolio.  You might consider including
some screen shots or a powerpoint presentation that has before/after screens
showing things that you changed to improve usability or design and why you
changed them.  I would also include any papers, presentations, style guides,
test scripts, and proposals (minus the financial pieces).

Chauncey ---


----------Original Post-----------
Hello all,
I'm putting together a usability resume and I was wondering what kinds of
things people commonly put on their resume.  I come from a technical
background so my current resume lists things such as known technologies
(HTML, etc.) and software.  What kind of things do people list on a
usability resume?  Should I list usability skills such a prototyping, task
analysis, etc.?

Also, do most usability professionals maintain a portfolio?  Do employers
often ask to see one?  What sort of things go into a usability portfolio?  I
can think of things such as sample comps, reports, heuristic evaluations,
etc.

Any advice is greatly appreciated.  You are welcome to reply to me directly
and I'll post a summary.  Thanks!

-Tessa

<< Cross posted to [log in to unmask] and [log in to unmask] >>

----------
Tessa Johnson
WunderWireless, LLC
http://www.wunderwireless.com


_________________________________________________________________
MSN Photos is the easiest way to share and print your photos:
http://photos.msn.com/support/worldwide.aspx

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