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CHI-WEB  November 2002, Week 2

CHI-WEB November 2002, Week 2

Subject:

Usability lab questions (posted on 11/1): Summary

From:

Kyung-Sun Kim <[log in to unmask]>

Reply-To:

Kyung-Sun Kim <[log in to unmask]>

Date:

Mon, 11 Nov 2002 17:08:42 -0600

Content-Type:

text/plain

Parts/Attachments:

Parts/Attachments

text/plain (140 lines)

On Nov. 1, I asked for your inputs/suggestions on
equipments for a usability lab. Here is the summary of
responses.
Thanks for your help!

P.S.
Your inputs/suggestions are still welcome. Please e-mail
me if you have more suggestions. Thanks.

-----------------------------------
Question 1: Camtasia vs. ScreenCam

Response 1:
From: "Medard, Sebastien" <[log in to unmask]>
I used both. I prefer to use Camtasia because I had few
problems with Lotus ScreenCam. It's impossible to record
software usage whith a good image quality when the
software you are recording is Java based. But Camtasia
seems to be not very able to synchronize sound and video.
Lotus ScreenCam is
still sold but it seems there will be no upgrade.

But for both, it is a cheap way to make recordings...

Hope this helps.

...........................
Response 2:
From: Anonymous
We have just begun to use Camtasia, and I think it will be
an incredibly useful tool once we become better users of
it. It seems to require some session-by-session "tweaking"
of input settings to ensure that the test participants'
experience isn't negatively impacted (like the mouse being
sort of "jerky"). You also need to be conscious of audio
settings (inputs). Without the participant's comments, you
lose a good portion of the record's value.
We are pursuing digital video for tests in our branch
offices, which use custom workstations that have a highly
protected environment onto which we cannot load Camtasia.
Furthermore, transporting a media file the size of a
Camtasia session back to our desktops also proved
daunting. So, again, we aim to take digital video into the
branches.
The great thing about Camtasia and DIGITAL video is that
you can put direct links to clips in a report. For
example, your report says "Six of eight users stated that
item X was hard to find. [View Example]." The reader of
the report clicks that link and sees an edited record of a
user exhibiting the behavior you've just described.
All of this supports the issue that in the business world,
having *irrefutable* records of participants' comments is
the BEST way to present your findings to a product sponsor
who A) has strong opinions about design and B) would not
or could not attend your test sessions.

PS - we don't have a formal lab.

--------------------------------------------
Question 2: Analog vs. Digital videos for usability lab

Response 1:
From: Seamus Malone <[log in to unmask]>
well, i haven't set up a usability lab, but i've used and
edited on both digital and analog video environments. two
words. go digital. whatever money you'd save on analog
cameras you'll save using digital editing equipment. the
difference between digital and analog cameras might be a
few hundred dollars... the difference between a fire-wire
port for whatever computer you'd use to edit the output
(supposing it doesn't have it already) and a full suite of
analog editing gear with two decks a mixer, etc has to be
thousands if not tens of thousands.
then after that factor in the pain of analog editing vs
the ease of using a non-destructive easy digital
environment not to mention that going forward analog is
not even going to be maintainable so you'll have to switch
to digital anyway when you can't replace x piece of analog
equipment they don't make anymore (or has become a very
expensive specialty item)

-----------------------------------------
Question 3: Video editors

Response 1:
From: "Derek R" <[log in to unmask]>
The following is from your own school, so i guess you may
know about it
-->

-----Original Message-----
On Behalf Of Chris Fassnacht
Sent: Monday, November 04, 2002 5:14 PM
To: [log in to unmask]
Subject: Re: [languse] transcribing video

If you're willing to consider a pc-based transcription
solution, Transana (www.transana.org) is a free video
transcription and analysis system designed for
conversation analysts on a Windows PC. While the software
is free, you'd still have to digitize your video to get it
onto the pc. Also, there is a vendor that sells a
footpedal that works with Transana, but it runs about
$120.

Transana is currently being developed by the Wisconsin
Center for Education Research and is funded, in part, by
the Talkbank Project. We warmly welcome suggestions on the
program's improvement and are working on a cross-platform
(Win32, Mac, Linux), open source, version.

Hope this helps.

Chris Fassnacht

--
chris fassnacht
director of eServices
wisconsin center for education research
university of wisconsin-madison
[log in to unmask]



------------------------
Kyung-Sun Kim
Assistant Professor
School of Library and Information Studies
University of Wisconsin-Madison
Phone: (608)263-2941; Fax: (608)263-4849
E-mail: [log in to unmask]

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