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CHI-WEB  March 2003, Week 1

CHI-WEB March 2003, Week 1

Subject:

SUMMARY: linking in multi-lingual web sites

From:

Livia Labate <[log in to unmask]>

Reply-To:

Livia Labate <[log in to unmask]>

Date:

Thu, 6 Mar 2003 16:44:44 -0300

Content-Type:

text/plain

Parts/Attachments:

Parts/Attachments

text/plain (137 lines)

Hello again CHIWebers,

I received LOTS of responses to my original question. I was very surprised
to see so many emails in so little time, but equally surprised at the
heterogeneity in the contents of the messages. Thanks to all contributors!

_____________________________________________________________
>> Original Message:

: I am looking for any information (researches, personal
: stories, etc) about HOW to properly link multi-lingual
: Web sites. For example: When I am reading content in
: English and have 5 other languages I can choose from,
: should the links to these languages be in English or
: in their own languages?
:
:     Page's Language:      Each Language:
:     - Dutch               - Nederlands
:     - Spanish             - Español
:     - Portuguese          - Português
:     - French              - Français
:     - Italian             - Italiano

_____________________________________________________________
>> Context I should have provided:

* The project is for an info resource site on a specific subject
* The Target Audience is:
** mostly web-savvy (tech people from Web Development)
** a mix of people, from novice to experts in the information provided
** will seek information in their own language.
** the experts are more likely to be familiar with English so may use both
* The site is originally in English and the content will be gradually
translated to other languages (8+) thus the need for linking to other
languages

_____________________________________________________________
>> Suggestions:
Pros and cons miscellaneously listed below each point

1. Link in the Target Language
* You don't know whether the person reading the page can understand the
language of that page (they may have gotten there through a search engine or
external link)
* should be in the language the user is looking for so it will stand out to
them.
* As courtesy if for no other reason
* Also add a TITLE attribute to the link so that technically it's also made
explicit that the target of the link is in a specific language
* the DNS only accepts ASCII, so that limits how accurately you can use a
great many non-English words (see the next option for a work-around)
* This debate escalates when the languages may be Asian, Arabic or Cyrillic,
because the character sets are completely different. Providing the link as
an image with the language in its own script, prevents the user from having
to download the right encoding setup.
* Presenting the links in drop-downs is less effective than displaying
actual hypertext.
* (do this) unless all your users are multilingual or this is a site for
English-speaking people to learn other languages.

2. Use flag icons
* country is not equal to language!
* Not all languages have 'national' flags (specially dialects)
* Some languages have several flags (which can be very confusing)
* The user may speak a certain language but not know a certain flag
* Can be used complementary to Link in the Target Audience's Language
* Flags can invite some misinterpretation that they provide country-specific
information rather than information in a given language
* Flags have political implications (I.e: Ex-colonies)
* Flags work well when the different language is intended for an audience in
a specific country (I.e: Brazilian Flag leading to content in Portuguese
written with Brazilians in mind, while the Portuguese Flag leads to content
in Portuguese with the Portuguese people in mind.) - not the case in this
questioning though.

- Codes for languages
* There is an ISO country-code standard (see link below)
* Eliminates some potential friction caused by the items mentioned above.
* Using these 'codes' however is part of the problem: they are a code! They
aren't intuitive as a method of communication. The language *name* however
is much more transparent.

_____________________________________________________________
>> References mentioned:

- "Flags vs. Language names" - CHI-Web Archives
www.acm.org/archives/wa.cgi?S2=chi-web&q=flags+vs+language&s=&f=&a=&b=

- "Language Selection Mechanism" - CHI-Web Archives
www.acm.org/archives/wa.cgi?A2=ind0003D&L=chi-web&P=R4502

- Alertbox: International Web Usability (August 1996)
www.useit.com/alertbox/9608.html

- ISO 639 - Code for the Representation of the Names of Languages
www.oasis-open.org/cover/iso639a.html

- "Designing Web Sites for Every Audience"
Ilise Benun, 143 pages, How Design Books, January 2003
www.amazon.com/exec/obidos/ASIN/158180301X

- "Beyond Borders: Web Globalization Strategies"
John Yunker, 576 pages, New Riders Publishing, August 2002
http://www.amazon.com/exec/obidos/ASIN/0735712085/
sample: http://www.bytelevel.com/beyondborders/

_____________________________________________________________
>> Comments worth quoting:

- "Don't make me think..."
"Be explicit, not implicit". (Rik Manhaeve)

- "Of course, this is purely my opinion and
should be subject to testing." (Ash Donaldson)

_____________________________________________________________
>> Conclusion

Linking in the target language seems to be the most agreed upon practice. I
shall post again with the results of the project once it is completed (if
possible). It would be a good way to analyze how our findings in this list
reflect on the work we do (I wish we had more of that here).

Thanks everyone!

Livia Labate
_______________________________
www.livlab.com | [log in to unmask]

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