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CHI-WEB  April 2003, Week 3

CHI-WEB April 2003, Week 3

Subject:

Summary: Selecting from long lists of names

From:

Mary Utt <[log in to unmask]>

Reply-To:

Mary Utt <[log in to unmask]>

Date:

Mon, 21 Apr 2003 08:05:33 -0400

Content-Type:

text/plain

Parts/Attachments:

Parts/Attachments

text/plain (145 lines)

This is a summary of the responses I received asking about how to deal
with long lists of names in a web application. (The full text of the
original query is at the end of this posting.)

Thank you all for your responses.

Mary Utt

----------------------------------------------------------------------------

Managing large numbers of names:

1. Allow for a way to list all names at one time [we do].

2. Make sure you can differentiate among people with the same names [we can,
by login name].

3. Groupings of users: use high-level groupings of users to manage roles
(rights, accounts, etc.). [we do this, and allow sub-group role definition]

4. Provide good user information for the users who are dealing with the
user database. [we do]


Mechanisms for adding/removing names from a list:

1. A number of people recommended some form of the add/remove mechanism:

        |            |  Add >     |            |
        | List box 1 |            | List box 2 |
        |            |  < Remove  |            |


2. Allow partial (wildcard) search name fields (last name, fist name, user
id)
to generate a sublist, which is then used for selection (radio buttons,
check boxes,
select list, as appropriate). The example given put the selection on a
popup; clicking
OK populated the originating page. [with allowances for different page
layout and fonts,
this is similar to what we are considering, so I was pleased to see that
"this was VERY
well received" by the responder's audience.]

3. Another responder noted that the popup approach I outlined had worked
well for
them but cautioned to pay attention to the order of names on the final form,
and to
the mechanism for removing names. Excellent points both.

4. Use a text field with a multi-select box that is sensitive to letters
typed
in the text field. (If you type "M" you get a select list showing the start
of the
M's, if you type "Mar" you get "Marty, Mary, Marigold, etc.). Several
responders
suggested this. One used this method in a popup approach to populate the
originating
page.

5. Use examples in the screen text to show common search criteria (e.g.,
show
the use of wildcards). For wildcarding, provide separate interface elements
for
"complete words that match this..." or "words beginning with..." or "words
that
contain..."

6. Be careful of long (scrolling) lists in multi-select boxes: selection is
error prone.


Examples of similar technology for this purpose:

1. Outlook's To: address search.

2. Yahoo's address book: linked alphabet characters to subset the list.
[Outlook's
Contacts folder provides similar functionality.]

3. Google's advanced search page was cited as an example of helping users
understand how search criteria will be applied. Wildcarding could thus be
explained.


Sub-question about wildcards (*) in searches:

The replies were basically, 1) yes, it's geeky and 2) it depends on your
audience.
I thought this reply was worth quoting:

"I have some experience in user generated queries within web windows. When
using a
query form yes, I believe the use of the asterisk " * " is acceptable.
Depending on
your audience, I would agree it is a geek thing, but one that even
entry-level geeks
can understand. When in doubt, include the wildcard in your user guide, as a
'search
feature.' It is my experience, that when users feel they have a tool with
immense
flexibility, (ie: they have multiple search options) they feel more
confident and seem
to be more satisfied."


--------------------------------------------------------
Original posting:

I am struggling with the question of how to deal -- in a
web application -- with long lists of names, from which
the user selects one or more names. The results might be
used as a list of links, or entered into a form as part
of some operation.

For example, in our application, our customers may have
a large number of users (1000s) and/or a large number of
groups (one customer has 1200 groups).

One task might be to select the users and/or groups who will
have the rights to (say) write entries in a discussion
forum. (This would be upon creation of the discussion forum.)

We are looking at the following approach: popup a new window in
which the search would be performed. We can offer various options
to filter the list: search box (type in a name or pat*); list
all names starting with a, b, c, etc.; show all names. The list
can be dynamically built up (removals are possible), and clicking
OK puts the result in the form that is looking for a list of names.

(Sub-question: are web users generally familiar with wild-card
search (*)? Or is that a geek thing?)

Does anyone have experience with dealing with long lists in
a web application? Studies, anecdotes, examples, suggestions,
the fruits of bitter experience are all welcome.

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