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CHI-WEB  September 2003, Week 1

CHI-WEB September 2003, Week 1

Subject:

Summary: Profession-specific compensation fees

From:

Gino Zahnd <[log in to unmask]>

Reply-To:

Gino Zahnd <[log in to unmask]>

Date:

Mon, 1 Sep 2003 08:23:12 -0700

Content-Type:

text/plain

Parts/Attachments:

Parts/Attachments

text/plain (153 lines)

(Cross posted on CHI-WEB and [log in to unmask])

--

What I'm going to do:
After speaking with several doctors, an acceptable amount of
compensation seems to be $150 for an hour of time.  Not a single doctor
I've come across has been offended by the money (as opposed to charity
gifts, or gift certificates), so we'll see...

Below, I've included the responses, rather than a summary.  They were
all interesting enough to keep in full.

--

My original post:

I am currently putting together a test plan for some initial UI
concepts for a mobile device that doctors will use.  Part of my budget
is for participant compensation, and the participants will all be
physicians.

I'm curious if anyone else has related experience with other
profession-specific recruiting/compensation -  and if so, what did you
pay them for their time?  Was it any more than "normal" fees?  Is there
a magic number?  Or perhaps, is there something better than money to
offer people who already make a lot of it?...

----------

Summary of responses:


I've never worked with physicians, but I've spoken with people who have.
They said that in their experience, physicians are often offended if you
offer them money. The incentive they use is to donate money to the
physician's favorite charity.

--

I did some work with journalists, specialized nurses and we had trouble
finding people, especially in a medical field. We gave them a high
incentive and lots of flexibility in terms of schedule. You might have
difficulty at conducting in the field study since they are often
interrupted. But depending on the purpose of your study, you might not
have any other choices to conduct a field study.

--

Imho, compensation should not be
profession-specific...a person's time is a person's
time, no matter how they spend it.

That said, I took part in conducting usability testing
in Taos, NM two years ago, and the compensation
included light food and drink (soft, of course :).
Participants were inclined to stick around and
socialize for a bit after their testing....an
interesting sort of "social hour" formed, making the
experience quite positive.

--

In a class I took once upon a time, the recommendation was $100 per
letter
after your name.  So, M.D.=$200, Ph.D.=$300 etc.  Now that was just a
vague
guideline, but worksheets that I've seen recommend $200 for a
professional.
I've never done compensated testing so I couldn't tell you if these
numbers
work in my experience.

--

I'm currently in the middle of interviewing health professionals -
ranging
from nurses to surgeons and because it's for a non-profit that they
respect
they're just doing it for a thank you gift of a nice bottle of wine or
something. In a previous project we interviewed nutritionists and they
were
just paid their normal consulting fee. I would work on the rule that if
the
company is making money out of it then you should pay their normal fees
and
if it's for a good cause that they are going to benefit from with no
cost to
them you can probably offer them something else.

--

I have a lot of experience working with docs. They generally respond
well to
good food! ;-)

--

I ran usability sessions with many Physicians in 1996-1999 in St. Louis
Missouri. I paid them $100-$150 an hour, and I never had trouble
getting them to come in. They were usually excited to help out and the
novelty of a website for Physicians was really interesting. (This was
during the dot com boom). For contrast, I currently pay my consumer
testers $50 an hour. It may sound a little low, but it works here in
St. Louis.

Physicians sometimes get interrupted during the session due to
emergencies, so I scheduled them with at least a half hour of cushion
between sessions. I had a phone in the room and I let them know they
could use it. I made sure they knew I was turning off the recorder when
they needed to use the phone and I left the room. They'd come out when
they were done. We didn't have observers or an observation set-up, it
was usually just me, so they knew they weren't being watched by anyone
else.

This may vary by your market and the specialty of the physician. I was
using "primary care physicians" and not specialists. I would have
expected to pay more for a heart surgeon or neurologist than a Family
Medicine doctor. I did my own recruiting and made sure they knew
exactly what they were doing and was able to answer all of their
questions. I think the recruiting aspect is very important when dealing
with professionals.

--

   I did focus groups with geneticists a couple of
years ago and we compensated them with cash - $300
each for a 90-minute session.

   We had originally offered gift certificates because
we thought these participants might think that cash
was tacky or that there might be some ethical issue.

   However, in the second round, we gave participants a
choice of a gift certificate or cash -- same value,
and the gift certificate was for a website where they
could buy nearly anything they wanted. Nine out of 10
chose cash.

   For physicians, I would guess that you'll have to
make up to them what they would ordinarily bring in
during the time they're with you (and don't forget to
add in travel time, as that isn't billable for a
doctor, either).

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