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CHI-WEB  September 2003, Week 2

CHI-WEB September 2003, Week 2

Subject:

SUMMARY: Google on intranets

From:

Pat M <[log in to unmask]>

Reply-To:

Pat M <[log in to unmask]>

Date:

Mon, 8 Sep 2003 11:35:54 -0400

Content-Type:

text/plain

Parts/Attachments:

Parts/Attachments

text/plain (142 lines)

I received just a few responses, and they're sort of scattered. So, it's
hard to summarize any repeated themes.

What I found most valuable, however, is the notion that not even Google can
remedy your intranet searching if your metadata is poor. (See response from
Darrell Butler.)

Thanks to all who responded. - PAT

++++++++++++

  ORIGINAL POST:

Does anyone have any experience with applying Google to an intranet?
Looking for pros, cons, cost/benefit, general feelings on the matter.

Please reply to me and I'll post a summary.

Thank you!
- Pat
[log in to unmask]

++++++++++++

  VERBATIM RESPONSES:

My company's intranet has google as one of the search engines, thou' I
cannot comment abt the costs, I can tell you it is very underused. The
reasons being
It is hidden with all other search engines
People find it more convenient to go to their favorites where the search
engine url will be stored than using it in intranet
Hope this helps.

- Kavya Kavya Ramachandran
[log in to unmask]

++++++++++++

Pat,

During the last year, I assessed Google on a relatively large sample of web
material inside our firewall (intranet and internet).

The cost of Google is dependent on size of site.  Minimum cost for the
Google
appliance (a server with Google installed that is put inside the firewall)
is
about $14,000/year.  For our site, the cost was substantially higher.

In our assessment, we attempted to determine if Google could find the
information a person sought in the first 20 returns.  Across a number of
assessments involving hundreds of searches, Google varied from 19% to 40%
hits.
It did best when used on websites that used outstanding practice, that is,
very
good titles, meaningful URLs, etc.  On much of the intranet material, where
metatags, title tags, etc are often missing, Google did not perform well at
all.

By the way, we tested some other search engines also and they performed at a
similar hit rate overall.

We also asked people what they thought about these search engines.
Interestingly, they expect search engines to provide the correct hit in the
top
1-3 items on the list and this occurred less than 5% of the time!  Not
surprisingly, the people in our study generally said they thought these
search
engines were "useless."  That is not a very objective statement on their
part,
but it does indicate that people's expectations are high based on how
Google and
other search engines have done on the internet.  Apparently, people are not
content with the relatively lower performance search engines provide on an
intranet.

Darrell Butler
[log in to unmask]

++++++++++++

Pat,
we looked into using Google on the Internet version of a site we have.
This would have also required having a version of Google behind the
firewall so that we can test the site before it went live.  Not quite the
same as what you are asking but in essence if you want to have Google
search behind your firewall, you will find that there is a product they
offer called the 'Google Appliance' .  This is a Linux server that they
setup and ship to you and you can index content and run queries on that
machine.  I don't recall the exact pricing but it wasn't cheap.  I *do*
remember that the item that killed the whole Google endeavor (internal as
well as on the Internet) was that we would have had to give Google
employees (service reps) access to that machine behind our firewall via the
Internet.

Darel Benysh, PhD    |    IBM > eServer > iSeries > User technologies >
Information Center
[log in to unmask]

++++++++++++

Our unversity home page uses it, although it's not an intranet.  However,
you might contact Brent Harker ([log in to unmask]), the person
responsible for maintaining it for his take.  I've copied him on this
message.

- Larry Wood
[log in to unmask]

++++++++++++

If you go to Google and look under Services and Tools, you will see
Google's University Search:

http://www.google.com/options/universities.html

Google offers free SiteSearch and WebSearch to educational institutions
worldwide. Click on "Sign up Today."

You can set up your own search page and specify which URL you want
Google to search. For us, it's www.byu.edu, but it just as well be
www.byu.edu/admissions/ or www.byu.edu/colleges/bioag/botany/.

This is assuming that you're with a university.

Hope that helps!

Brent Harker
Director
Web Communications
Brigham Young University
[log in to unmask]

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