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CHI-WEB  November 2003, Week 1

CHI-WEB November 2003, Week 1

Subject:

SUMMARY: Option to automatically log in

From:

"Semen, Timothy" <[log in to unmask]>

Reply-To:

Semen, Timothy

Date:

Thu, 6 Nov 2003 14:57:40 -0500

Content-Type:

text/plain

Parts/Attachments:

Parts/Attachments

text/plain (112 lines)

Hiya folks.  Here's the 3.5 replies I received (3 replies and a
clarification), so I just posted them in their entirety.  Original post at
the bottom:

---Reply 1---
Janis Richman [[log in to unmask]]
In iManage Worksite there is a checkbox ABOVE the username and password
box called "trusted login" or "auto trusted login" -- a bit technical...
But users understand it. A rollover tip would help:  "Automatically log
me in the next time" or something like that.


---Reply 2---
Jim Griesemer [[log in to unmask]]
To be honest, I have not yet seen one that is not confusing at some level. I
wonder if this happens due to an unreasonable desire to truncate wordage.
The least amount of words is not *always* the fastest way to communicate a
concept. Users may assume "automatically" applies to almost anything. If
what they are bypassing is a form, call it a form. How about:

[checkbox] Remember my user name and password so I won't have to fill out
this form again.

(appears just below user name / password fields and just above the submit)

Regards--Jim Griesemer

I just wanted to add a follow-up to my original comment:

> [checkbox] Remember my user name and password so I won't have to fill out
this form again.
>(appears just below user name / password fields and just above the submit)

I realized that you may have been referring to a multiple part form of which
the login is only a part. If that is the case, contain the user name and
password within a graphic box along with:

[checkbox] Remember my user name and password so I won't have to fill out
this part of the form again.


---Reply 3---
Robert A. Virzi [[log in to unmask]]
If it is the function you are referring to, we us a "Remember me"
check box below and to the left a bit of the login info.  I've not
seen the problem you describe, but then we don't let people sign up
on the fly from that page.  Our users would already be our customers,
and so have a login.  But we have found the remember me function
works very well, and that our users, at least, have come to expect it.



-----Original Message-----
From: Semen, Timothy [mailto:[log in to unmask]]
Sent: Wednesday, October 22, 2003 1:23 PM
To: [log in to unmask]
Subject: Option to automatically log in


Hiya folks,

I'm looking for examples of sites that have the following function, as
well as any comments on the function:

On their log in page, in addition to the user entering their username
and password, there is an additional function that allows the user to
automatically log in the next time, effectively bypassing the login
page.

I'm mostly interested in the wording of the automatic login function and
how it's positioned in relation to the login boxes.

Some testing that I've been doing here has shown that where there's the
options to login (text boxes) or register (link to registration
process), users are confusing the automatic login option (checkbox) with
registration.

For example, user arrives at the login page and realizes they don't have
a username and/or password.  So they enter in the username and password
that they want, check the "log me in automatically next time" option and
hit submit.  They think this registers them on the site instead of going
to the register link.

I realize this is a convention that many sites use, but as I'm sure
we've all seen, just because other sites use something, that doesn't
mean that it works.

As usual, reply to me, I'll summarize, repost, lather, rinse, repeat...

Or maybe if the moderators are feeling nice they'll let a bit of
discussion on this one...

</tss>

| Tim Semen | Usability Project Manager |
| [log in to unmask]   |   508.253.3711 |

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