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CHI-WEB  February 2004, Week 4

CHI-WEB February 2004, Week 4

Subject:

summary: sound design in products, environments, software and web sites

From:

Millicent Cooley <[log in to unmask]>

Reply-To:

Millicent Cooley <[log in to unmask]>

Date:

Wed, 25 Feb 2004 18:09:00 -0600

Content-Type:

text/plain

Parts/Attachments:

Parts/Attachments

text/plain (107 lines)

Following are responses to a question I posted about products that use
sound. The request was for specific examples of products, environments or
web site designs where sound is used particularly effectively, where it
plays a key, functional role in providing information and supporting
interaction, as well as branding. It was also relevant to include instances
of products where sound was not working well, and observations about why the
sound did or did not work (my original post it at the end of this note).
- Millicent Cooley
[log in to unmask]  |  www.millicent.us

1.      Design of audio alarms in patient monitoring systems used in
intensive care units and operating rooms.

This is a project currently undergoing design work. Multiple pieces of
equipment that monitor vital signs such as breathing and heart rate emit
alarm sounds. When patient problems occur these alarms frequently become
active at the same time. The problem is that the sounds convey no meaning
beyond whether an alarm state exists or not. The author of this post
characterized the situation as "an out of tune symphony orchestra on speed!"
Designers/researchers are working to put meaning into the alarm sounds.

The challenge of finding an acceptable solution is exacerbated by the client
's interest or insistence on use of a specific branded chord structure.
Their position further raises the likelihood of an additional challenge to
creating an audio environment for the OR and ICU that is meaningful, when
equipment with sounds made by competing companies is also used.

An additional issue being considered is cultural associations around certain
sounds that affect people's interpretation and understanding, as well as
emotional comfort level, in a global market. Examples given were NBC chimes
or the Wizard of Oz theme tune.

Repetition of tunes here is recognized as a potential irritant.

2. Video games, as a category.

Use of sound in video games is more advanced and sophisticated than sound in
products. Rich use of sounds are compelling enough that they enable some
games to be successful in spite of poorer quality graphics.

An example is "Grand Theft Auto: Vice City". Sound is used to help describe
the car you are driving, the environment that you are in, the weather, and
more. When driving a car in the game, you can select from a full dial's
worth of stations on the car radio.

3. Web site with audio narration option (similar to screen reader
functionality).

The National Library of Medicine website include an option to hear narrated
content and links, in an effort to reach people with low vision. See
http://nihseniorhealth.gov

4. Website for self-study in Hindi.

Recorded pronunciations of language sounds and words accompany visual media
with reading and writing instruction for Devanagari script.
http://asianstudies.anu.edu.au/hindi/alphabet/vowels.html
http://asianstudies.anu.edu.au/hindi/swah1002/resources.html

5. Multimedia project where sounds made people nauseous.

When the author of this post worked on an interactive multimedia project
whose goal was "to convey a sense of ominous unsettling, they accomplished
the effect with a "very low groaning ambient noise".
Next, when they installed the piece in a small room on 25 computers, the
noise from all 25
presentations at the same time stated to make people nauseous.


Original post:
Subject: sound design in products, environments, software and web sites

I am looking for specific examples of products, environments or web site
design where sound is used particularly effectively, where it plays a key,
functional role in providing information and supporting interaction, as well
as branding, rather than being decorative or superfluous. I would very much
appreciate your examples and thoughts on this.

For example, optical lane warning devices in cars warn drivers when they
cross or veer into another lane without signaling. IDSA 2003 awards included
one for audio handrails at the Charles DeGaulle airport. Honda is known for
its patented engine sound; I have heard that some automobile  manufacturers
control the way their doors sound, when closed. Have you noticed this?

There have been advances in voice quality used in IVRs and in talking
devices, such as weight scales and screen readers. Are those improvements
enough?

I appreciate that sounds are sometimes annoying or overused, as well, and I
am happy to hear about that, as well. Examples abound. Atlantic magazine ran
a short article amusingly titled "Go To Hell Elmo" about the failure of the
NY taxicab program to encourage seat belt use with recorded admonitions from
voices of Ertha Kitt and Elmo (the recordings stopped). I have heard
examples of military planes and where device warning sounds were an
interference, rather than a helpful aid.

Specific examples of things you think use sound well or fail to do so, would
be very appreciated. I have a long interest in the subject, and will provide
a summary of the ideas I receive here. Thanks very much.

    --------------------------------------------------------------
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