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CHI-WEB  May 2004, Week 2

CHI-WEB May 2004, Week 2

Subject:

Summary - Signature in webforms

From:

Manoj N <[log in to unmask]>

Reply-To:

Manoj N <[log in to unmask]>

Date:

Mon, 10 May 2004 18:07:23 +0530

Content-Type:

text/plain

Parts/Attachments:

Parts/Attachments

text/plain (123 lines)

Hi everyone

I'd posted a query asking for conventions in indicating signatures in
webforms. The posting was -

We're now working on a web based application that requires users at
various stages in the workflow to indicate their consent by a 'signature'.
There is no back-end validation happening here; simply a record that the
person has seen it and okayed it.

I'd be interested in knowing how this is handled in forms, pages online
(pls note that this has nothing to do with the 'electronic signature'
processing). The one example we have in-house is in Lotus Notes where user
consent is indicated by a cross mark. The check box we've currently
implemented doesn't quite look convincing.

Thanks to all of you, this group really thrives!
--------------------------------------------------------------------------
Howard Fore wrote -
I work for a distance education company and we have a similar setup, users
indicate their consent by typing their name and the date into  those
respective form fields. I suppose someone in our sales department
cross-checks the consent form name against the name on the
enrollment/information request form. I have toyed with the idea of
implementing digital signatures but haven't given it much research. I
think there is a standard for digital signatures that was
recognized/vetted by some (US) congressional legislation a few years ago.
A few companies, Thawte for one, give away personal digital id's, maybe
those could be used.

Howard Fore

Thanks Howard, the key issue here is 'users indicating their consent' as
you've put it. We need to check back with the developers if a 'digital id'
is envisaged in the scope of the application.
--------------------------------------------------------------------------
Juan Lanus, Argentina wrote -

Just an opinion, unsupported by experience.
I see the task of recording if somebody has viewed a message as quite
similar to what is done when you have to click a link in a mail to assert
registration to a web site like for instance CHI-WEB.

The idea is to build a unique key associated to that particular message
and user. That key is used to build a unique URL that is sent to the user.
When the user clicks it, instructed by the mail text, the system "knows"
that the message was seen and "accepted".

Building a little on usability, I'm against having the user see such URL,
usually an awful characters mess. If it's a home-owned application then
the forms can be customized to show two big and clear "YES" and "NO"
buttons, or a single "I SAW IT" one. I wouldn't put "accept" if there is
no "deny" option, like in those "You crapped" Windows messages with only
an "Accept" or "OK" button. It's not nice.

If it's HTML mail then there are hidden values and custom button "values"
at hand to build an error-safe interface.

Juan Lanus
TECNOSOL
Argentina

Thanks Juan, having a 'I SAW IT' button (with a name indication) is a good
idea, we're essentially 'knowing' that the user has 'seen and accepted'
the content.
--------------------------------------------------------------------------
Caroline Jarrett wrote -

Amongst the forms software people, this type of signature is often called
a 'signing ceremony'. As you mention, it has nothing to do with a digital
signature (a completely different beast) but is a way of creating a sense
of agreement to something by offering a question-and-answer dialog that
shows some element of formality.

I've seen a variety of signing ceremonies. In the UK, the Court Service
offers an on-line method of suing called www.moneyclaim.gov.uk  They do
the signing ceremony by asking the user to type in their full name at a
certain point. They reckon that this, plus having to pay a fee into court,
is sufficient formality for their purpose. Note that it is a fairly
important legal purpose and initiates court action.

Another, much more common, type of signing ceremony is associated with
accepting terms and conditions for software. These generally ask you to
scroll through a box of text (usually badly written and badly formatted)
and then select a check box for 'I agree'. My view is that many people are
too familiar with these and don't make any attempt to read the material.
I'd love to hear of any case where the legal people who wrote the stuff
actually try to persuade a judge that the person choosing 'I agree' is
really agreeing to the content, rather than merely hoping that the
conditions are sensible.

My overall impression is that login and registration ceremonies get a lot
more attention from the design folks than signing ceremonies, presumably
because of the usual phenomenon that stuff near the beginning gets fresh
eyes on it whereas people are tired by the time they start work on stuff
near the end.

Best,
Caroline Jarrett

You're right Caroline, generally speaking the Beginning tends to get more
attention that the End. Probably just like in movies where you get in with
a lotsa expectation, but soon just want to get to the predictable end. For
our purposes here, an 'I accept' might suffice, followed by the name of
course. Will check it out. BTW, the Moneyclaim site does have it covered
well without hassle.
--------------------------------------------------------------------------

Thanks again all of you,
sincerely

Manoj
Design consultant
IBS, INDIA

    --------------------------------------------------------------
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               with any comments, questions or problems
     CHI-WEB: www.sigchi.org/web POSTINGS: mailto:[log in to unmask]
              MODERATORS: mailto:[log in to unmask]
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