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CHI-WEB  July 2006, Week 2

CHI-WEB July 2006, Week 2

Subject:

Re: Doing studies separately together

From:

Hal Shubin <[log in to unmask]>

Reply-To:

Hal Shubin <[log in to unmask]>

Date:

Mon, 10 Jul 2006 15:46:14 -0400

Content-Type:

text/plain

Parts/Attachments:

Parts/Attachments

text/plain (123 lines)

Sure, it's not perfect. But think of this "open source" type of study 
as it as a single usability study with:
= multiple facilitators instead of one or two,
= multiple people writing up notes instead of one or two,
= over a period of time instead of in a day or a few days,
= with people who were recruited for the study, but not all at once,
= etc.

Each of those exceptions can cause problems, but usability testing 
isn't an exact science anyway. If no one is able to sit down and do a 
big study on bread crumbs (for example), maybe the best way to get 
some data is for us to break it up into little bits that a few of us 
can do over time. Maybe the results won't be as good as a study done 
for the specific purpose, but:
= there will be data, where there might not be anyway,
= we develop a new tool, as Scott pointed out, and we can refine it,
= we develop new working relationships with people who might never 
have met before,
= and as we do this a few times, maybe it *will* become a dependable tool.

Or maybe it's a waste of time, but we won't know without trying.

                                         -- hs

At 11:17 PM 7/7/2006, Alex Genov wrote:

>I am all for researching important questions empirically.  I just 
>don't see how testing one person here and one there can answer an 
>important research question.
>
>To me, usability testing has two aspects:
>
>(1) Aiding designers through iterative design and testing with 5-6 
>people at each iteration.  This is a form of feedback.
>
>(2) Hypothesis testing, e.g. "Interface A is better than interface 
>B" or "all people like breadcrumbs."  In this case, you are trying 
>to make inferences from the sample results to the population and 
>inferential statistics are in order.  In other words, you need to 
>tell me what the chances are that your study results may have 
>happened by chance.
>
>In the second case, the study sample has to be bigger and I am 
>wondering how many studies one has to do to get the big sample.
>
>Why not just invite participants to the library and do a study that 
>interest you on your own instead of involving a client that is 
>paying you for a specific research that may not be of interest to you?
>
>Alex
>
>
>Derek L Olson <[log in to unmask]> wrote: Alex Genov Said:
>  >Interfaces are invariably related to tasks (or jobs).  Tasks, on
>their part, are related to target user groups.  So you cannot recruit
>a specific user >group for a specific task and a specific interface
>and test other random interfaces with it.
>
>This technique certainly isn't for everyone--and maybe isn't for most.
>
>No question that it would be dubious to--in the midst of a usability
>test evaluating cockpit ergonomics using 22-year old military pilots
>as subjects--throw in a glaucoma website interface (with and without
>breadcrumbs) as an add-on.
>
>In a lot of the usability testing our company does, however, we are
>after a pretty wide swath of the "Internet User" audience... In this
>scenario, it would not be off-base to add in some (non-random)
>interfaces that present widely-used website interface elements like
>breadcrumbs, etc.
>
>Now, as for the "absolute usability" stuff... this again is not going
>to work for everyone. My aircraft carrier comparison isn't one I
>expect to use in my lifetime--and not just because it fails Alex's
>validity standards...  : )
>
>I did spend a few seconds Googling the "absolute usability" stuff I
>mentioned, and as near as  I can tell, this is a pretty good synopsis
>of the "Usability Magnitude Estimation" technique I had come across
>perviously:
>http://echouser.com/
>
>Curious to hear people's thoughts on how this might be intelligently
>applied to Hal's original idea of distributed usability testing.
>
>-D
>
>Derek Olson
>
>Foraker Design
>5277 Manhattan Circle
>Suite 210
>Boulder, CO 80303
>(303) 449-0202
>www.foraker.com
>
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