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Jane-Lisa Coughlan <[log in to unmask]>
Date:
Mon, 5 Dec 2005 13:57:11 -0000
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CALL FOR PAPERS: A Special Issue of Interacting with Computers

MOVING FACE-TO-FACE COMMUNICATION TO WEB-BASED SYSTEMS

Special Issue Editors
Jane Coughlan, Robert Macredie, and Nayna Patel
Brunel University

People are increasingly seeking to use the web to carry out activities
that were traditionally conducted during face-to-face communication.
However, research has tended to marginalise the significance of this
change in communication channel.  This is despite the fact that there
have been some recent calls in the literature, which argue that
emulating humans' roles with technology challenges the successful
completion of web-based activities that in real-life are highly human
communication oriented.  Examples of the contexts of these activities
(and typical roles performed) can be found in education (e.g., teacher);
healthcare (e.g., counsellor); retail (e.g., salesperson); and banking
(e.g., financial advisor).  Whilst many studies exist on the conduct of
these activities as they are carried out on the web, studies that seek
to understand the real-life face-to-face communication process involved
in these activities with a view to how they can be translated to the web
are extremely limited.

In this special issue, we are seeking papers that specifically evaluate
the effectiveness of displacing the traditional face-to-face channel of
communication for conducting activities in favour of a web-based system.
We are focusing particularly on the concept of communication in order to
understand the social aspects and contexts of human-human and
human-computer interaction.  In this vein, we invite a variety of
disciplinary perspectives and analytical frameworks for understanding
the communication process through empirical enquiry on both a
qualitative and quantitative basis.

Possible topics areas include (but are not limited to) the following:

*	Comparative case studies of web versus real-life communication
(e.g., 'clicks' versus 'bricks')
*	Relationships between user activities and the quantity and
quality of communication involved
*	Relationships between communication and human-based qualities
such as trust, credibility etc.
*	The application of communication theory, models and frameworks
to the design of web-based systems
*	Theoretical frameworks for understanding human perceptions of
technology as a communicator
*	Evaluation methods for assessing the communication effectiveness
of web-based systems
*	Web-based systems' handling of misunderstandings and breakdowns
in communication
*	Guidelines for improving web-based system communication

IMPORTANT DATES
Full paper submission: 06/02/2006
Response to authors: 27/03/2006
Final revisions due: 12/06/2006
Planned publication: Late 2006
FORMAT
Interacting with Computers' special issues contain only 5-6 papers, each
of no more than 10,000 words.  Submissions should adhere to the APA
writing style
<http://www.wisc.edu/writing/Handbook/DocAPAFormatting.html>  and be
prepared in accordance with Interacting with Computers' clear
instructions to authors
<http://authors.elsevier.com/JournalDetail.html?PubID=525445&Precis=&pop
> .
SUBMISSION
Papers should be submitted by email to the guest editors:
Jane Coughlan <[log in to unmask]>
Robert Macredie <[log in to unmask]>
Nayna Patel <[log in to unmask]>
To discuss a possible paper, please contact the guest editors.


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