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Mary Czerwinski <[log in to unmask]>
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Mary Czerwinski <[log in to unmask]>
Wed, 10 Dec 2003 15:20:17 -0800
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CHI 2004 One Day Workshop: The Temporal Aspects of Work for HCI

Monday 26th April 2004, Vienna, Austria

Peter J Wild and Peter Johnson (University of Bath) Chris Roast
(Sheffield Hallam University) Mary Czerwinski (Microsoft Research)

The Topic: Temporal Issues and Work.

In recent years HCI researchers have paid attention to temporal issues
in our interaction with computers. Progress has been made in
understanding temporal issues at the user interface and their
implications for traditional measures of usability such as learning,
satisfaction etc. The research reported has focused heavily around the
implications of delay and used low-level 'unit' tasks as examples. As
such temporal considerations have been device driven, not work driven.
In contrast, less research has been undertaken in understanding the
temporal factors of the social and organizational environment that shape
work. The work-tasks supported by an interactive system are an important
determiner of usability measures, yet they have been largely ignored in
the research on temporal issues. Yet, temporal issues such as
allocation, scheduling, sequencing, deadlines and pace have already been
shown to have some bearing on how work is planned.

Issues for consideration include:

1)  the need to understand how temporal factors shapes work;
2)  the role of work / task study methods and representation formats in
eliciting temporal aspects;
3)  how traditional and novel representations of temporal factors can
support the planning and execution of work
4)  the need to consider how temporal issues affect the planning of a
5)  the links between time-management literature, work, and HCI;
6)  the need to consider the effects of issues such as legal regulations
or new technologies on the temporal form of work

These preliminary considerations could lead to a wider concern with how
temporal aspects of work interact with other aspects of context such as
location, resources, and organizational structure. Furthermore, we need
to explore how temporal aspects of work affect the design of interactive
systems and if, and how, it ties in with the lower level research on
temporal aspects of usability. Added to this when we consider temporal
issues at this level we may also end up addressing the boundary between
cognitive, social and technological views of time, and pushing towards
more interaction between cognitive and social models and theories about
computer use.

The following are goals of the workshop:

1) to explore in more depth the temporal aspects of work;
2) to bring together people in different disciplines to discuss and
address temporal aspects of work;
3) to bring together researchers and practitioners to better inform both
research and practice into the temporal aspects of works.
4) to explore the design (both organizational & computational)
implications of temporal aspects of work.

Structure and Organization:
The workshop will provide a forum for those interested in the temporal
aspects of work to interact and discuss relevant issues and will be
undertaken through the following structure.

Expected participants:
The workshop will provide a forum for researchers and practitioners
interested in temporal aspects of tasks to present their work and ideas.
Researchers would provide views of their own and their respective
discipline's contribution to understanding of temporal aspects of tasks.

It is expected that practitioners could:
1) consider the contribution of modeling approaches to identifying
requirements and designs for systems to support multitasking and
collaborative tasks; and

2) provide insights and scenarios from "real world" experiences.

Dissemination of Results:
A poster based on the ideas generated in the workshop will be prepared
to display at the conference, in addition to writing up a summary for
the SIGCHI Bulletin. Some discussion has already been held into a
special issue of a journal on the topic.

Submission Requirements and Deadlines:
Position papers of between 4 and 6 pages in length should be submitted
to Peter Wild (details below)

Participant submission deadline: January 12, 2004 Notice of participant
acceptance: February 23, 2004

Contact Information:

Peter Wild, [log in to unmask]
Department of Computer Science
University of Bath
United Kingdom

Phone +44 (0)1225 38 33 74
Fax +44 (0)1 225 38 3493=20

Workshop URL: