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Subject:
From:
Jarnail Chudge <[log in to unmask]>
Reply To:
Jarnail Chudge <[log in to unmask]>
Date:
Wed, 9 Jul 2003 17:22:53 -0400
Content-Type:
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Please find following an outline of the workshop entitled: Benefits
Management and HCI - Delivering Value to Users through IT to be presented
at the British HCI Conference this year by myself and my colleague Colin
Ashurst - both from Microsoft Ltd (UK).

This is an invitation to attend the workshop and contribute to its
findings.

The relevant details to be aware of are:

1. The workshop fee is £60 pounds. Online registration is available at:
http://www.bcs-hci.org.uk/hci2003/reg.asp
2. Space is limited to 20 people and will be dealt with on a first-come
first-served basis.
3. The closing date for participation in the workshop is 15th August.
4. All requests to be forwarded to me at: [log in to unmask]
5. The workshop date is September 8th and will be held at the University
of Bath.
6. A brief outline of the workshop with links to the rest of the site is
at: http://www.bcs-hci.org.uk/hci2003/confprog-wk.asp
7. The following is a detailed outline of the workshop:

Introduction
The assessment of IT projects is slowly beginning to broaden from solely
focusing on delivery on time and under budget to other measures such as
customer satisfaction, RoI (Return on Investment), and TCO (Total Cost of
Ownership).  The goal of the workshop is to build on the Benefits
Management approach by establishing a clear relationship with common HCI
perspectives and approaches.  We aim to add value to the HCI role by
linking these perspectives and approaches with the benefits management
process for delivering value from IT investments.

Workshop Description
The workshop will be comprised of presentations introducing a number of
business tools and techniques which will be followed by an overview of the
Microsoft Solutions Framework (MSF).  Drawing upon this foundation break-
out sessions will be used to challenge and refine the materials and
approach presented.

Benefits Management
The Benefits Management component of the workshop is drawn from content
jointly developed between Microsoft Consulting Services and Cranfield
Business School.  The Benefits Management approach seeks to ensure that
organisations realise real and demonstrable value from their investments
in IT and IS (Information Systems). The workshop will introduce a number
of tools and techniques designed for the analyst to gain insight into the
organisations business environment, issues, and challenges.  The tools
presented will include: Application Portfolio; Dimensions of Competence;
Competitive Forces in an Industry; and Benefits Dependency Network.  A
number of exercises will be used to illustrate the value and ease of use
of the tools.

Microsoft Solutions Framework
To maximize the success of IT projects and operations throughout the
entire IT life cycle, Microsoft Solutions Framework provides guidance and
proven practices for effectively planning, building, deploying, and
operating solutions. This information is derived from the experience
gained within Microsoft on large-scale software development and service
operation projects, the experience of Microsoft’s consultants, and common
best practices from the worldwide IT industry. The two primary elements of
MSF that will be presented in the workshop are the Team Model and Process
Models.  Within the team model the focus will be on the Product, Program,
and User Experience roles; and within the process model we will
concentrate on the Envisioning and Planning phases.

Stakeholder Analysis
The common point of reference between HCI and Benefits Management lies in
understanding who the stakeholders are and their needs. From a HCI and
user experience perspective the focus lies on understanding and modeling
the roles of the stakeholders to ensure that the IT system supports them
in the completion of their tasks; from a Benefits Management perspective
the focus lies on understanding the goals of the stakeholders to ensure
that the value delivered by a system or application is beneficial both to
the user and the business.

Workshop Procedure
A full-day workshop will be presented with the morning sessions devoted to
the presentation of existing materials with small well-contained exercises
to illustrate the use of the presented tools; and the afternoon devoted to
small break-out groups focusing on a number of pre-defined topics followed
by information sharing with the other groups. The aim of the approach is
to share current practice at Microsoft Consulting Services and invite
feedback from the participants based on their own experiences around areas
such as stakeholder analysis, constructing end-user and business-
scenarios, managing changing user requirements etc.

The goal of the workshop is to share experiences among the participants
and lay a framework of best practices with regard to establishing the
nature of the relationship that is emerging between HCI and Benefits
Management.

If you are interested in participating, or have any questions, please
reply to me at: [log in to unmask]

Regards
Jarnail

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