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"ACM SIGCHI General Interest Announcements (Mailing List)" <[log in to unmask]>
Nigel Bevan <[log in to unmask]>
Sun, 7 Feb 2010 22:16:07 +0000
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Nigel Bevan <[log in to unmask]>
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KERR 2010 Workshop:
Can User Experience and Kansei be Incorporated in 
Measurement of User Satisfaction?

Masaaki Kurosu, The Open University of Japan, Japan
Nigel Bevan, Professional Usability Services, UK
Ĺke Walldius, Royal Institute of Technology (KTH), Sweden

Satisfaction, Hedonic Quality, Usability 
Engineering, Emotion, Kansei, UsersAward, 
Attachment, Friendliness, User Experience, 
Meaningfulness, Sensibility, Longitudinal 

Date and Place:
March 1 (Monday) at Arts & Métiers Paristech, 
Paris, France (the room number is not yet decided)

What will be discussed?

The concept of satisfaction is used in the 
context of usability engineering as well as being 
one of the important keywords in Kansei 
engineering. In usability engineering, the focus 
of attention is gradually shifting from objective 
quality characteristics such as the effectiveness 
and the efficiency to the subjective impression 
of the user.

Hence, the concept of user experience is now 
becoming the main focus of interests and thus 
more people than pure usability engineering 
professionals are joining in the discussion.

Kansei, though still not clearly defined, has 
many aspects, one of which is a positive and 
active inclination of people to the use of 
artifacts. One of the key points is that 
satisfaction cannot be measured instantly after 
the use of the artifact, especially at the first 
time use. It is part of the total experience that 
is extended over a certain length of time, i.e. a 
key aspect of the longitudinal usability.

The Swedish initiative "UsersAward" has been 
dealing with this broader long-term, societal 
process since 1998 and has established 
industry-wide end-user networks for enterprise 
software quality assurance.

What we should discuss here is how we can measure 
the satisfaction in such a context - can it be 
measured by just a collection of simple 
questionnaire items? Or are there other better 

Who should participate in the workshop?:
- Usability engineers, Kansei engineering professional, UX professionals, etc.

Level of the workshop
- Intermediate

For those who would like to join the workshop:
- You are cordially asked to submit a one page 
position paper and send it to Masaaki Kurosu and 
Nigel Bevan at [log in to unmask] and 
[log in to unmask]
- The format is free but the document should 
contain 1. name, 2. email address, 3. 
affiliation, 4. what you would like to discuss at 
the workshop.
- Applications will receive a response within 7 
days, and the final deadline is February 25.

Organizers are expecting participation by many 
professionals interested in this theme and that 
the workshop will be a fruitful one for all 

For more information on KEER 2010, see

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