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ACM SIGCHI WWW Human Factors (Open Discussion)

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"ACM SIGCHI WWW Human Factors (Open Discussion)" <[log in to unmask]>
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Aras Kannu <[log in to unmask]>
Date:
Wed, 2 Jan 2008 23:54:28 -0500
Reply-To:
"Jared M. Spool" <[log in to unmask]>
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"Jared M. Spool" <[log in to unmask]>
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On Jan 2, 2008, at 10:28 AM, Aras Kannu wrote:

> I am looking for research findings/reports that show an increasing
> importance customers are putting on User Interface/Usability in the
> software selection process. Unbiased (not paid for by some company)
> research findings/statistics from Forrester, AMR etc would be great.

Try Defeating Feature Fatigue from the Harvard Business Review:
http://tinyurl.com/2s2lrd

Warning: It may not support the argument you're hoping for.

Jared

Jared M. Spool
User Interface Engineering
510 Turnpike St., Suite 102, North Andover, MA 01845
e: [log in to unmask] p: +1 978 327 5561
http://uie.com  Blog: http://uie.com/brainsparks


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