On Jan 2, 2008, at 10:28 AM, Aras Kannu wrote:
> I am looking for research findings/reports that show an increasing
> importance customers are putting on User Interface/Usability in the
> software selection process. Unbiased (not paid for by some company)
> research findings/statistics from Forrester, AMR etc would be great.
Try Defeating Feature Fatigue from the Harvard Business Review:
http://tinyurl.com/2s2lrd
Warning: It may not support the argument you're hoping for.
Jared
Jared M. Spool
User Interface Engineering
510 Turnpike St., Suite 102, North Andover, MA 01845
e: [log in to unmask] p: +1 978 327 5561
http://uie.com Blog: http://uie.com/brainsparks
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