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"ACM SIGCHI General Interest Announcements (Mailing List)" <[log in to unmask]>
Thu, 9 Dec 2010 21:22:59 +0100
Bilge Mutlu <[log in to unmask]>
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The 2011 CSCW Conference will offer *eight* extremely exciting half- and 
full-day tutorials. CSCW Tutorials provide researchers, educators, 
students, and practitioners an opportunity to learn about CSCW concepts 
and techniques in intensive, immersive instructional sessions. This 
year's Tutorials program leverages the unprecedented opportunity of the 
first such first conference in Asia and includes tutorials on topics and 
issues in cross-cultural CSCW research in addition to covering 
fundamental and contemporary CSCW topics. Below are a list the tutorials 
and detailed information. More information and updates can be found at 
the CSCW 2011 Tutorials Website:


We encourage attendees to take advantage of early registration at 
discounted rates, which will be available until *January 7, 2011.* 
Registration for tutorials are available through the conference 
registration system:


- Newcomer's Guide to CSCW: Vision, Problems, and Research From Past to 
- People, Devices and Settings: Introducing Experience Design
- An Introduction to Cooperative and Human Aspects of Software Engineering
- Cross-Cultural Methods in CSCW Research
- Mobile UX Essentials
- Supporting Multilingual Communities
- Desperately Seeking CSCW Research in Service Delivery Centers
- Operational Transformation Theory and Practice: Empowering Real-world 
Collaborative Applications


*Newcomer's Guide to CSCW: Vision, Problems, and Research From Past to 
Half-day (afternoon); March 20, 2011
Sara Kiesler, Carnegie Mellon University
This tutorial will provide an overview of CSCW research for newcomers to 
the field. The tutorial will be organized around key problems, 
techniques, and discoveries that have emerged since the beginning of 
CSCW. The vision of the field has expanded from its early emphasis on 
supporting work in office settings. Today, CSCW encompasses not just the 
workplace but distributed online communities and arenas such as 
playgrounds and hospital operating rooms. "Computer" no longer equals 
the desktop machine but it also includes technologies such as phones, 
robots, and online games. The tutorial will point to many of the papers 
in the CSCW 2011 program, providing participants with a context and a 
roadmap for navigating the conference.

*People, Devices and Settings: Introducing Experience Design*
Full-day; March 19, 2011
Elizabeth F. Churchill, Yahoo! Research
Elizabeth S. Goodman, University of California, Berkeley
As a professional discipline, Experience Design addresses the 
interaction of people and devices in physical and/or digital social 
settings. Through presentation, elaboration of case studies, and 
hands-on exercises, this tutorial will map the scope of Experience 
Design, outline current debates in the field, present frameworks, and 
introduce typical methods, techniques and tools that are used by 
experience designers. Participants will be encouraged to explore the 
concepts presented through hands-on, group activities. This is an 
introductory level tutorial, aimed at attendees who want a practical and 
theoretically nuanced perspective on why and how one might design "an 

*An Introduction to Cooperative and Human Aspects of Software Engineering*
Full-day; March 20, 2011
Cleidson de Souza, IBM Research Brazil
Helen Sharp, The Open University
Marcelo Cataldo, Carnegie Mellon University
Li-Te Cheng, IBM T. J. Watson Research Center
Software development is a classic example of collaborative work where 
developers need to engage in communication and coordination to 
effectively build a software system. This tutorial will provide an 
overview of previous research on Cooperative and Human Aspects of 
Software Engineering, which includes results from both CSCW and Software 
Engineering areas. It will present seminal work on this area, examples 
of previous research including tools, concepts and methodological 
techniques used to study and improve collaborative software development 
in both collocated and distributed settings. In addition, the tutorial 
will present case studies that will be discussed among the attendees. 
Finally, this tutorial will cover research issues, puzzles, and new 
directions that are open for future exploration.

*Cross-Cultural Methods in CSCW Research*
Full-day; March 20, 2011
Vanessa Evers, University of Amsterdam
Susan Fussell, Cornell University
Darren Gergle, Northwestern University
Pamela Hinds, Stanford University
Patrick Rau, Tsinghua University
Chen Zhao, Microsoft Research Asia
This tutorial will introduce participants to considerations in CSCW 
research with users and participants from diverse cultural backgrounds 
or countries. Topics covered include considerations in surveying 
participants from different cultural backgrounds, field research in 
cross-cultural settings, mining for data across cultures, survey methods 
for cross-cultural studies, and creating cross-cultural research 
partnerships. The tutorial is designed for researchers who have 
conducted or plan to conduct studies in multiple countries or with 
participants with diverse cultural backgrounds. Participants will gain a 
detailed insight into the challenges in international studies, knowledge 
on qualitative and quantitative cross-cultural methods as well as 
resources to prepare the study, an understanding of how and when to use 
cultural theory, and an introduction to ethical considerations in 
cross-cultural research.

*Mobile UX Essentials*
Half-day (morning); March 20, 2011
Rachel Hinman, Nokia Research Center Palo Alto
Joseph 'Jofish' Kaye, Nokia Research Center Palo Alto
Until recently, mobile user experiences were crippled due to a host of 
technical and business constraints. Recent innovations such as touch 
screen devices, tablets, and application marketplaces are causing an 
inflection point in the mobile UX landscape, enabling new and exciting 
opportunities for interaction design. The opportunity for user 
experience professionals to deliver on the promise of ubiquitous 
computing and interactions that dissolve into behavior is ours for the 
taking. This tutorial is designed to help designers and user experience 
professionals answer that very question. In this three-hour tutorial, 
participants will learn mobile research techniques, design exercises and 
mobile prototyping methods that will enable you to begin designing and 
developing mobile experiences with confidence.

*Supporting Multilingual Communities*
Half-day (morning); March 20, 2011
Toru Ishida, Kyoto University
Naomi Yamashita, NTT Communication Science Labs
The growing prevalence of distributed collaboration across national 
borders demands technologies that support globally distributed teams to 
bridge language and cultural differences. This tutorial will focus on 
multilingual issues in globally distributed teams and introduce machine 
translation as a tool to bridge the gaps among members from different 
language regions. We will introduce practical problems caused by 
language barriers and show several examples of how collaborative 
technologies support real existing communities. We will also address 
several key challenges, including the complexities of the problems 
inherent in multilingual groups, the advantages/ disadvantages of using 
machine translation as a communication medium, and methodological issues 
arising from the research.

*Desperately Seeking CSCW Research in Service Delivery Centers*
Half-day (morning); March 19, 2011
Claudio Pinhanez, IBM Research Brazil
Cleidson de Souza, IBM Research Brazil
Service Delivery Centers (SDCs) such as call centers, IT infrastructure 
management centers, and business services delivery centers are 
increasingly becoming more common due to the importance of services in 
the economy. Despite having known large-scale collaboration problems, 
SDCs remain mostly unexplored as an application area of CSCW research, 
technology, and methodologies. This tutorial aims to introduce how SDCs 
work and their major problems and issues. The major differences between 
SDCs and traditional application areas of CSCW such as software 
engineering and office environments are also discussed, as well as 
previous contributions of CSCW to the area. The audience will also have 
the opportunity to explore with the instructors their own experience 
with SDCs (both as users and researchers), as well as to explore 
innovative ideas and possible research themes.

*Operational Transformation Theory and Practice:Empowering Real-world 
Collaborative Applications*
Half-day (afternoon); March 19, 2011
Chengzheng Sun, Nanyang Technological University
Operational Transformation (OT) is a technology for supporting a wide 
range of collaborative computing functions and applications. OT is 
particularly suitable for real-time communication and collaboration over 
the Internet. OT has been increasingly adopted as the core collaboration 
enabling technology in major industrial applications (e.g. Google 
Docs/Wave). This tutorial provides a broad and in-depth coverage of OT 
theory and practice: from core algorithms to real-world applications. It 
is intended for system designers seeking for innovative solutions to 
collaborative system design problems; software vendors interested in 
understanding the power of OT and empowering their existing or new 
products with OT; and researchers and postgraduates seeking for 
interesting, challenging, and relevant research topics at the frontier 
of collaborative computing technologies and applications.

CSCW 2011 Tutorials Co-chairs
Jeff Hancock, Cornell University
Bilge Mutlu, University of Wisconsin-Madison
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