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Subject:
From:
Volkmar Pipek <[log in to unmask]>
Reply To:
Volkmar Pipek <[log in to unmask]>
Date:
Mon, 17 Nov 2008 15:03:47 +0100
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Call for Papers

6th International Conference on Information Systems for Crisis  
Response and Management (ISCRAM 2009)
May 10-13, 2009

Special Methodology Track on
ETHNOGRAPHY AND TECHNOLOGY DEVELOPMENT FOR CRISIS MANAGEMENT

Special Track Organisers:
Claudia Mueller, Volkmar Pipek, Volker Wulf (University of Siegen,  
Germany)
Markus Klann (Fraunhofer-FIT, St. Augustin, Germany)

Deadline for paper submission: January 11, 2009

Submission types: Academic/Practitioner (see below)

Motivation

Depending on the extent of emergency situations the amount of actors  
involved in crisis management increases gradually. In the  
organisations involved, communication needs arise between various  
actors and departments such as crisis management groups and different  
operative staff groups on-site, all with different information needs,  
information and communication cultures and views. In larger cases of  
emergency such as infrastructure breakdowns (e.g. induced by storms,  
floods etc.) which affect different organisations and organisational  
forms (public and private) varying information needs and communication  
and information cultures challenge inter-organisational cooperation  
even stronger. Ethnographic approaches such as workplace studies have  
proven to be very helpful in analyzing fine-grained information and  
communication needs and in informing according user-centred systems  
design. But in emergency response scenarios most task/activities are  
incident-focussed, they happen spontaneously which makes it difficult  
for ethnographers to capture them and for IT developers to evaluate  
their concepts. In addition, systems design particularly for inter- 
organisational crisis communication and management is still a big  
challenge due to different information and communication needs,  
practices and cultures.

Research Area

Big-scale infrastructure breakdowns may involve different  
organisations and parties such as infrastructure providers (e.g.  
electricity providers), local authorities, fire fighters, rescue  
services and affected citizens. For researchers in the realm of  
technology development for crisis communication and management support  
there are many challenges to overcome: How do we deal on the  
operational level with e.g. legal aspects of private-public  
cooperation scenarios? How can ethnographic methods, such as e.g.  
Participatory Design, (Business) Ethnography, help to consolidate the  
varying information and communication needs, languages, cultures and  
priorities? How can situatedness and spontaneity of work practices be  
acknowledged sufficiently in these highly complex and dynamic  
circumstances and be integrated in technology development approaches  
such as End-user Development? How can ethnographic methods help to  
investigate communication and information support in inter- 
organisational cooperative contexts by means of ubiquitous  
technologies? How can technology designers evaluate their concepts in  
practice?
This special session aims at gathering methodological solutions for  
ethnography and ethnographically-informed technology development, but  
also related problems in investigating and technologically supporting  
inter- and intra-organisational crisis communication and management.

Topics
Some non-exhaustive examples of topics that could contribute to this  
session are

	• Ethnographic studies of inter- and intra-organisational crisis  
communication and management
	• Studies of ubiquitous applications in inter-organisational crisis  
communication and management and related development of ethnographic  
methods such as “living lab”, user-modelling
	• Ethnographic and participative approaches which help consolidating  
different cultures, views and priorities and bring them to successful  
technology development, such as Participative Design or (Business)  
Ethnography
	• Appropriate interplay of ethnographic methods and design approaches  
to sufficiently acknowledge the situatedness in highly complex and  
dynamic circumstances

Type of contribution:

We encourage both academics and practitioners to contribute to the  
special session.
·       Academic contribution: we invite researchers from academia or  
research labs to present their research or research-in-progress  
papers. Prospective presenters submit a regular research (or research- 
in-progress) paper.
·       Practitioner contribution: we invite practitioners to present  
their practice or experiences in information systems development, use  
or needs. Prospective presenters submit a short practitioner paper or  
a Powerpoint presentation along with an abstract.
Important Notice:
	• All submissions must be formatted according to the ISCRAM 2009  
formatting guidelines. Templates and instructions are published on www.iscram.org 
.
	• All submissions must be submitted through the ISCRAM 2009  
conference paper submission web page at www.conftool.com/iscram2009.  
Instructions for the ConfTool system can be found on www.iscram.org.
	• All papers and presentations will go through a double-blind review  
process, leading to a decision of (conditional) acceptance or rejection.
	• Accepted papers will be included in the ISCRAM 2009 program and  
published in the official proceedings if and only if
(1) the paper is formatted according to the instructions,
(2) the authors sign the copyright transfer form and
(3) one of the authors registers for the conference and pays the  
registration fee before the cut-off date for early registration.
	• Authors who have multiple papers accepted can only register for and  
present one paper at the conference; co-authors need to register  
separately.

--
Volkmar Pipek
Assistant Professor for 'CSCW in organisations'/FB 5
University of Siegen
Hoelderlinstr. 3
57068 Siegen
http://www.cscw.uni-siegen.de/
Tel.: +49 271 740 4068
Fax.: +49 271 740 3384
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