Marc Resnick wrote:
>I have to agree completely with Don on this one. Whoever learned that
>knowing ALL of the users' needs (including feelings of pleasure or
>status when applicable) is not part of the Human Factors design process
>took the wrong course. Whenever I work with companies that are trying
>to get on the Net, I make sure that a complete user needs analysis comes
>first. If they tell me they already know what their users want, I walk
>away from the job because I know that it will end up less than
Agree with Don on what? He talked about his cars, his laptops, renting a
race track, his watches, and his palm and then said:
Don Norman wrote:
>Design is a multi-faceted exercise. It is not a single dimension of
>usability or aesthetics, or cost, or time to market, or pleasure. It is all
>of these, and more besides.
I don't think _anyone_ would disagree with this statement.
Don Norman also wrote:
>So, the person who suggested that those who drive manual transmissions are
>not good HCI designers should be shunned, ignored, and vilified. That is a
>person who does not understand the complexities of everyday life, the joys
>of living, and the real reason that we have our profession -- to make life
"Shunned, ignored and vilified", come on! You're making more out of the
manual transmission vs. automatic transmission comment then was intended.
Someone was trying to make a point and used a bad example.