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Subject:
From:
Andrea Berman <[log in to unmask]>
Reply To:
Andrea Berman <[log in to unmask]>
Date:
Fri, 9 Jun 2000 09:29:05 -0400
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Michael Fry <[log in to unmask]> on 06/08/2000 03:26:05 PM wrote:

>>We would ideally  like to work with a company who can do the testing
without
>>serious ulterior motive ("We can redesign this *for* you and do it *so*
much better!!").

>My understanding of usability testing is that it's primary
>purpose is to identify room for design improvements; it may be
>difficult, therefore, to find good usability firms that don't--precisely
>because of who they are--also want to help you improve your mousetrap
>after they're done testing it.

Any usability testing I've ever done has always presented re-design
recommendations as a major part of the final report -- sometimes with
wireframe diagrams or Photoshop mock-ups and sometimes just with words.
The firm should translate the usability testing results into directly
applicable design recommendations that you can then use to improve the site
yourself (or with another party).

Thanks for listening,

Andrea Berman
Senior Human Factors Specialist
TIS Worldwide
New York, NY
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