At 09:29 AM 6/6/97 -0400, you wrote:
>At 11:11 AM 6/6/97 +0100, Bart wrote:
>>Hi all,
>>
>>Has anybody experience, research, examples about a help system on the
internet?
>>
>>I working on such a system. Not for a information site but a system where
>>you can do rather complicated transactions.
>>I know you should design so good to make helpfile not necessary, but still...
>>
>>Most of the time you'll find a FAQ style page with questions and answers.
>>You'll find one like these at Newspage:
>>         http://www.newspage.com/NEWSPAGE/questions.html
>>
>>Another option would be to try to imitate the typical Windows online
>>helpfile. But I'm not sure this would be a good idea, and also if it would
>>be possible to do so...
>>
>>What do you think?
>

One thing I've found is that users are not all familiar with web basics. At
a minimum I think its a good idea to have some pages describing the basic of
hypertext, links, navigation, search, etc. Since you say your site handles
complicated transactions, I personally think a windows style help system is
also a good idea.

Michael DeBellis
[log in to unmask]