Hi - here are the responses I received from my posting last week. Thanks for
the great info -
 
Kay Aubrey
781-275-3020
 
-----Original Message-----
From: ACM SIGCHI WWW Human Factors (Open Discussion)
[mailto:[log in to unmask]] On Behalf Of Kay Corry Aubrey
Sent: Wednesday, May 31, 2006 7:48 AM
To: [log in to unmask]
Subject: remote unattended usability testing software
 
Hi - Can anyone recommend software (or a service) that does remote
unattended usability testing? LiveTest (from Lionbridge - link
http://www.veritest.com/lionbridge/en-US/services/outsourced-testing/liv
etes
t.htm) is the tool I
know most about, but they are pricey. Are there other less-expensive tools
that are of the same quality? We do not need the recruiting aspect, only the
test delivery, data collection. The analysis portion would be helpful, but
not necessary. 
 
Please send me your responses - I will collect and summarize for the list. 
 
NOTE: I am not asking about tools for "in person" remote testing (e.g.,
WebEx, Morae, the phone). 
 
thanks - Kay Aubrey
781-275-3020
 
RESPONSES I RECEIVED:
 
From: Claudia Alden Case [mailto:[log in to unmask]] 
Sent: Wednesday, May 31, 2006 12:13 PM
To: [log in to unmask]
Subject: RE: remote unattended usability testing software
 
Kay,
I've used Keynote's WebEffective tool.
http://keynote.com/solutions/customer_experience_management.html
 
I don't know about pricing because I was a consultant for Keynote and had
access to the tool thru my work with them.
 
claudia
 
**********************
 
Hi Kay,
 
The two we've used are RelevantView http://www.relevantview.com/ and
UserZoom http://www.userzoom.com/ and both were much less than KeyNote - who
seem to be the biggest. This was with no recruiting included, but some
analysis. We generally have seen folks call this "automated" remote
usability, as opposed to "moderated," which you are not interested in.
Another you may want to keep an eye on is MindCanvas from Uzanto - coming
soon: http://www.themindcanvas.com/ 
 
And if you feel like adding any tools that you find valuable to our remote
usability Wiki, that would be splendid: http://remoteusability.com
<http://remoteusability.com/>  
 
Good Luck,
Nate
    
 >   nate bolt, ceo 
 >   bolt | peters user experience 
 >   http://boltpeters.com <http://boltpeters.com/>  
 >   415 282 7839 x1
 
*******************
 
Hi.
 
There's a company in Spain called "experience consulting" and they do a
product/service called UserZoom.
 
http://www.xperienceconsulting.com/eng/index.asp
 
I think they resell in the US via a consultancy called User Centric.
 
Phil Barrett
Consultancy Director, Flow Interactive
t: 020 7288 0884
f: 020 7690 1090
e: [log in to unmask]
 
********************************
From: Ryan West [mailto:[log in to unmask]] 
Sent: Thursday, June 01, 2006 6:04 AM 
To: [log in to unmask] 
Subject: RE: remote unattended usability testing software 
Hi Kay - 
  
I think UserZoom (www.userzoom.com <http://www.userzoom.com/> ) offers the
same kind of browser plugin approach as LiveTest.
  
At my company, we developed a very simple automated remote testing tool
using Microsoft Access which I discussed at CHI this year 

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