All,Thanks very much to everyone who responded.I was able to print some of the material for the meeting and a Business Analyst wants to have a follow-up discussion. Here is the list of resources I received: Links - http://www.sensible.com/chapter.html - http://www.useit.com/papers/webwriting/ - http://www.usability.gov/pdfs/chapter15.pdf - www.editingthatworks.com - http://www.webdesignfromscratch.com/writing_for_the_web.cfm#inverted_pyramid - http://www.cxpartners.co.uk/thoughts/9_tips_for_writing_copy_for_the_web.htm - http://www.w3.org/TR/WCAG10-CORE-TECHS/ - http://www.sun.com/980713/webwriting/ - http://www.gallaudet.edu/webguide.xml· - http://soap.stanford.edu/show.php?contentid=45<http://www.webstyleguide.com/wsg3/9-editorial-style/index.html> - http://www.webstyleguide.com/wsg3/9-editorial-style/index.html Books - Don't Make Me Think: A Common Sense Approach to Web Usability - Steve Krug - Look for coverage of writing in the chapters on navigation and the homepage - http://www.sensible.com/index.html - *Letting Go of the Words **Writing Web Content that Works - Janice (Ginny) Redish * - http://redish.net/writingfortheweb/index.php/about-the-book/ - GUI Bloopers 2.0 - Jeff Johnson's - has an extensive "Textual Bloopers" chapter that applies as much to web UIs as to GUIs; <http://www.gui-bloopers.com/> - http://www.gui-bloopers.com/ > > @MicheleMarut > > -------------------------------------------------------------- Tip of the Day: Forward out-of-office replies to mailto:[log in to unmask] CHI-WEB: www.sigchi.org/web POSTINGS: mailto:[log in to unmask] MODERATORS: mailto:[log in to unmask] SUBSCRIPTION CHANGES & FAQ: www.sigchi.org/web/faq.html --------------------------------------------------------------