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ACM SIGCHI WWW Human Factors (Open Discussion)

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"ACM SIGCHI WWW Human Factors (Open Discussion)" <[log in to unmask]>
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"Pat Neill (by way of Dmitry Beransky <[log in to unmask]>)" <[log in to unmask]>
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Mon, 22 May 2000 09:44:47 -0700
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"Pat Neill (by way of Dmitry Beransky <[log in to unmask]>)" <[log in to unmask]>
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    Has anyone done any usability studies on web based discussion
boards?  There are many different styles of web discussion board (for
instance treaded vs. non treaded), but which style is the best?    Here are
few different examples...

http://asp.dougdean.com/Examples_frames/AspStart.asp

http://awsd.com/scripts/forum/webadverts/index.cgi?noframes

http://www.scriptkeeper.com/cgi-bin/Ultimate.cgi


An observation that I've made is that power users seem to understand the
concept of threading very well, but the average user doesn't and often
times will post in the wrong part of a thread.  This confuses power users
because they can't understand why someone would incorrectly post.  On the
other hand, linear discussion groups are more "conversational", and thus
more accessible to the average user, but at the same time they seem to be
reluctant to start new threads because creating a new folder seems like too
much of a "big deal" for their short question.

Do you have any thoughts on this topic or can you suggest some references?

Cheers,
Pat Neill

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