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ACM SIGCHI WWW Human Factors (Open Discussion)


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"ACM SIGCHI WWW Human Factors (Open Discussion)" <[log in to unmask]>
"Parks, Beverly" <[log in to unmask]>
Wed, 10 Feb 1999 07:43:51 -0700
"Parks, Beverly" <[log in to unmask]>
text/plain (44 lines)
It's interesting but not surprising.

- It may just indicate the level of web design knowledge of the visitors.
Some people may think that the problem was somehow theirs (their browser,
their Internet connection, their computer).

- Others may not feel comfortable reporting perceived problems. They may see
it as an insult to the designer or webmaster: "Hey, your site has big
problems, buddy! Cop a clue!"

- Some people may assume that others will report it or that you must already
be aware of the problem.

- And then there's apathy. It's too much trouble to report it, not enough
time. Or they got the information they needed without the images, so the
images are of no concern or value to them.

Bev Parks
[log in to unmask]

> -----Original Message-----
> From: John S. Rhodes [SMTP:[log in to unmask]]
> I recently created a generic Web site to test out a few ideas I have had
> about affiliate programs and user feedback. I'll not say much about the
> affiliate programs since I'm still collecting data. However, I wanted to
> tell the group about my experiences with user feeback on the site.
> I deliberately placed 3 broken images on the index page. I am amazed that
> over the course of three weeks, with 175 unique users (229 total), that
> not
> one person has e-mailed me to tell me that the site had problems.
> It gets worse. Of those 175 unique users, I sent 6 of them! That is, I
> told
> 6 people about the site, they visited it, and said that it looked fine. I
> pressed them about the page, without giving anything away about my true
> intentions, and they persisted. They said the content was good, and that
> the
> site was useful. Not a word about the broken images. Yikes.
> What have others found? What does this indicate?