CHI-WEB Archives

ACM SIGCHI WWW Human Factors (Open Discussion)

CHI-WEB@LISTSERV.ACM.ORG

Options: Use Forum View

Use Monospaced Font
Show Text Part by Default
Condense Mail Headers

Message: [<< First] [< Prev] [Next >] [Last >>]
Topic: [<< First] [< Prev] [Next >] [Last >>]
Author: [<< First] [< Prev] [Next >] [Last >>]

Print Reply
Content-Transfer-Encoding:
quoted-printable
Sender:
"ACM SIGCHI WWW Human Factors (Open Discussion)" <[log in to unmask]>
Subject:
From:
William Hudson <[log in to unmask]>
Date:
Mon, 5 Nov 2007 18:57:04 -0000
Content-Type:
text/plain; charset="iso-8859-1"
MIME-Version:
1.0
Reply-To:
William Hudson <[log in to unmask]>
Parts/Attachments:
text/plain (44 lines)
I have seen so many people react the same way when I tell them that their web site or intranet is breaking disability discrimination laws, I wondered if anyone has ever tried to tie it up to the five stages of grief? It would go something like this (based on the Wikipedia article for the Kübler-Ross model):

 

Denial: The initial stage: "It can't be important. Where will we get the funding?" 

Anger: "Why our site/intranet? Other companies do the same things all the time."

Bargaining: "Okay, if we just put ALT tags on the pictures that should do it." 

Depression: "Have you seen the WCA guidelines? We'll never understand them, let alone implement them."

Acceptance: "It's going to be OK."

 

Has anyone else seen these kinds of reactions? Does this model seem to fit with other people's experience?

 

Regards,

William Hudson
Syntagm Ltd
Design for Usability
US Toll Free 1-866-SYNTAGM
UK 01235-522859
World +44-1235-522859
mailto:[log in to unmask] <mailto:[log in to unmask]> 
http://www.syntagm.co.uk <http://www.syntagm.co.uk/> 
http://www.designforusability.com <http://www.designforusability.com/> 

 

 


    --------------------------------------------------------------
           Tip of the Day: Postings must be in plain text
     CHI-WEB: www.sigchi.org/web POSTINGS: mailto:[log in to unmask]
              MODERATORS: mailto:[log in to unmask]
       SUBSCRIPTION CHANGES & FAQ:  www.sigchi.org/web/faq.html
    --------------------------------------------------------------

ATOM RSS1 RSS2