> Has anyone else seen these kinds of reactions? Does this model seem
> to fit with other people's experience?

Reminds me of Derek Featherstone’s [1] Web Essentials 2005 podcast 
where he mentioned how the 5 stages of grief mirrored many people's 
experience of web accessibility.

He said, a web designer usually starts off with denial, claiming that 
accessibility isn't an issue that she/he needs to be aware of. They 
would then move into anger, being annoyed that they were forced to do 
something they didn't want to do. They would then start bargaining; 
“how about if I only reach WCAG single-A conformance?”. They would next 
hit depression, being frustrated about how difficult things were. And 
lastly, They would come to acceptance making accessibility part of 
their every day life.

I don't think the podcast is online anymore. At least I couldn't find 
it. You might want to contact Derek.

Best Regards,
Laura

[1] http://www.boxofchocolates.ca/
___________________________________________
Laura L. Carlson
Information Technology Systems and Services
University of Minnesota Duluth
Duluth, MN U.S.A. 55812-3009
http://www.d.umn.edu/goto/webdesign/

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