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Roto Virpi <[log in to unmask]>
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Roto Virpi <[log in to unmask]>
Thu, 30 Nov 2017 19:08:28 +0000
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Call for Participation: CHI’18 workshop
Experience Design meets Service Design – Method Clash or Marriage?
Montreal, Canada, April 21 or 22, 2018

Service design increasingly involves the integration of physical and digital service offerings. At the same time, user experience design increasingly involves the design of digital services via a more holistic view to the customer journey. The scope overlap between these two design practices is growing; however, the goals, methods, and underlying concerns remain quite different.

This workshop investigates the growing overlap between service and user experience design and charts a course for more effective integration between these two ways of designing. The workshop has four objectives:

  1.  Discuss the similarities and differences between these two design practices.
  2.  Share successes and failures when blending service and experience design.
  3.  Identify key issues that the service design and experience design research communities must address.
  4.  Form connections with a global group of designers and design researchers working at the intersection of these two practices.

Workshop website:<>

Deadline for papers: February 2, 2018
Notification of acceptance: February 22, 2018
Final version of papers: March 10, 2018
Workshop: April 21 or 22, 2018 in Montreal, Canada

We invite design practitioners and researchers from industry and the academe to submit short workshop papers discussing their experiences and concerns around the overlap between service design and user experience design. Papers could address any of the following topics.

  *   Opportunities and challenges for bringing these two fields closer together
  *   Case studies with lessons learned from designing in the intersection of UX and Service design
  *   Approaches for designing and evaluating experiences along a service journey and service network
  *   Ideology, methodology, and terminology challenges
  *   Analysis of earlier research in this area
Papers must be 6 pages or shorter and follow the workshop paper format<>. Please submit your paper through EasyChair<> system by February 2, 2018. Based on the submitted papers, we will select a diverse set of participants to join us and share their ideas and experiences. If your paper is selected, at least one author must attend the workshop and at least one day of the ACM CHI Conference.


Virpi Roto, Aalto University, Finland
Jung-Joo Lee, National University of Singapore, Singapore
John Zimmerman, Carnegie Mellon University, USA
Tuuli Mattelmäki, Aalto University, Finland

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