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Fri, 20 Sep 2002 19:04:07 -0400
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CALL FOR PARTICIPATION
=====================

Redesigning Email for the 21st Century - WORKSHP @ CSCW'2002
---------------------------------------------------------
    a Workshop at CSCW 2002 New Orleans, Louisiana, USA
    *** Workshop date: Sat, November 16, 2002 ***
    Conference dates: November 16-20, 2002

More workshop info: http://www.emailresearch.org/CSCW2002

ORGANIZERS:
Steve Whittaker (ATT Labs-Research )
Jacek Gwizdka (University of Toronto)

SUBMISSIONS:
Position papers up to 4 pages (preferred formats: PDF, MS Word, RTF)
should be sent to: [log in to unmask]
*** Submission deadline: Friday, September 27, 2002 ***
Notification about acceptance: around October 07, 2002

ABSTRACT
The purpose of the workshop is to examine current issues and future
directions in the design of email interfaces. This one day workshop will
bring together researchers and designers working in related areas, to
discuss how email is currently being used, what problems are experienced by
users of current email systems, and what possible redesigns might address
these problems. Workshop participants will outline design goals for novel
email interfaces and identify key issues for future research.

More workshop info: http://www.emailresearch.org/CSCW2002

Conference info: http://www.acm.org/cscw2002/


INTRODUCTION
With the growing number and types of messages email is becoming a universal
electronic habitat [2] in which email
users spend a significant amount of time and perform a large variety of
tasks, e.g. archiving, tasks management,
workflow, as well as various forms of communication. In spite of these
widely recognized trends, the progress in
supporting new tasks in email programs seems to be rather modest. Email
interfaces have changed little in the last
10/15 years and only a few recent research projects explored novel designs
[e.g. 1, 6]. The purpose of the
workshop is to examine current issues and future directions in the design
of email interfaces. The workshop will
explore issues and progress in supporting the management of conversations,
communications, contacts, contexts,
and commitments in email. The workshop will include the discussions of
human vs. software agent division of
control in email handling and of differences in requirements for desktop
and mobile email. It will also discuss new
interfaces and the application of new techniques, e.g. information
retrieval and clustering that may better support
some of the tasks performed in email.

WORKSHOP ACTIVITIES
The workshop will have two main components: 1) selected presentations of
participants' past and on-going work.
These will focus on documenting known empirical results about the uses and
limitations of current email systems.
They will also allow people to present novel solutions that address some of
these limitations. 2) interactive
discussions (general and in groups) drawing on the experiences of
organizers and participants. Tentative plan 1)
Morning: introductions, selected presentations (by approximately 50% of
participants). These will be a
combination of presented papers and focused discussion around those papers
led by selected discussants. 2)
Lunch. 3) Afternoon: discussions in two parts: a) general discussion to
identify the main issues and directions for
future work; b) interactive discussions within groups (4-5 people / group).
4) Dinner (optional): Discussions
continued. A detailed workshop plan will be created based on the position
statements submitted to the workshop
organizers. Publication of the results of the workshop (beyond the poster
presentation during the conference) will
be considered.

WORKSHOP GOALS
Workshop participants will document: 1) how email is currently being used -
exploring the fact that email is being
used for heterogeneous tasks; 2) the set of problems that users experience
in using current email systems; 3)
possible redesigns that might address these tasks and problems; 4) key
issues for future research.

MEANS OF SELECTING PARTICIPANTS
Potential participants will be invited to submit a 4-page position
statement describing their past or current
experience in the workshop's area and ideas on future directions.
Statements can focus on various aspects of
email including, but not limited to, studies of email use, email user
interface design, or evaluation. Workshop
participants will be selected based on the quality of their statements as
well as on diversity of their backgrounds
and approaches. The aim will be to invite both researchers, as well
software designers involved in commercial
software design and development. Maximum number of participants: 20

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