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Tue, 31 May 2005 20:50:39 -0400
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The contents of the latest issue of:

International Journal of E-Business Research (IJEBR)
Official Publication of the Information Resources Management Association
Volume 1(3), July-September 2005
Published: Quarterly in Print and Electronically
ISSN: 1548-1131
EISSN: 1548-114X

Editor-in-Chief: In Lee
Western Illinois University, USA

Special Issue: E-Services: Taking New Opportunities


"E-Services Special Issue"

Marijn Janssen, Delft University of Technology, The Netherlands
Jaap Gordijn, Vrije Universiteit Amsterdam, The Netherlands

This special issue of International Journal of E-Business Research
understands and explains the emerging paradigm of e-services. Today, the
services industry provides the majority of all jobs, and services tend to
be delivered more and more using the Internet, thus becoming e-services.
Services often are characterized as intangible, perishable, experience-
based, and difficult to- standardize products needing many interactions
between customers and providers.  Grönroos (2001) identified three basic
characteristics of services: (1) services are processed consisting of
activities or a series of activities rather than things; (2) services are,
at least to some extent, produced and consumed
simultaneously; and (3) the customer participants in the service deliver



"Resource-Based Interdependencies in Value Networks for Mobile E-Services"

Uta Wehn Montalvo, TNO Strategy, Technology and Policy, The Netherlands
Els van de Kar, Delft University of Technology, The Netherlands
Carleen Maitland, Pennsylvania State University, USA

The advent of new electronic platforms, such as fixed and mobile Internet,
is forcing firms from a range of industries to come together in so-called
value networks for the provision of innovative e-services. Firms from
different industries have widely varying resources. The authors’ analyses
are aimed at specific types of interdependencies, relating the actors’
own and others’ resource contributions to the value creation involved in
bringing the service about. To better understand these interdependencies,
the authors draw on theories about firm resources and interorganizational
relations. They analyze the importance and relevance of different
resources in a number of case studies of mobile information and
entertainment services in terms of the actors’ resources and
contributions to value in the provision of such mobile services. In the
cross-case comparison, they contrast the power structures in the different
value networks and identify similarities and differences in terms of the
types of industrial players that assume positions of greater or lesser
importance. They conclude with a discussion of the implications for value
network research.

To obtain a copy of the entire article, click on the link below.


"Critical Success Factors of Web-Based E-Service: The Case of E-Insurance"

Sang M. Lee, University of Nebraska - Lincoln, USA
Teuta Cata, Northern Kentucky University, USA

This study focused on the adoption of Web-based applications in the
insurance industry. An in-depth investigation of relevant literature on
the technology adoption process and related issues, and the data collected
from auto and life insurance companies identified several factors that
affect e-insurance performance (in terms of both tangible and intangible
benefits). Web site availability, organizational support, customer
pressure, degree of business integration, an e-business plan, organization
age, and organizational size were identified as critical factors for
online performance. This study also reveals that insurance companies
perceive more tangible and intangible benefits when they do substantial
business through online sales.

To obtain a copy of the entire article, click on the link below.


"On Personalizing Web Services Using Context"

Zakaria Maamar, Zayed University, United Arab Emirates
Soraya Kouadri Mostéfaoui, University of Fribourg, Switzerland
Qusay H. Mahmoud, University of Guelph, Canada

This paper presents a context-based approach for Web services
personalization so that user preferences are accommodated. Preferences are
of different types, varying from when the execution of a Web service
should start to where the outcome of this execution should be delivered
according to user location. Besides user preferences, it will be discussed
in this paper that the computing resources on which the Web services
operate have an impact on their personalization. Indeed, resources
schedule the execution requests that originate from multiple Web services.
To track the personalization of a Web service from a temporal perspective
(i.e., what did happen, what is happening, and what will happen), three
types of contexts are devised and referred to as user context, Web service
context, and resource context.

To obtain a copy of the entire article, click on the link below.


"Business Process Modeling with URN"

Michael Weiss, Carleton University, Canada
Daniel Amyot, University of Ottawa, Canada

This article demonstrates how the User Requirements Notation (URN) can be
used to model business processes. URN combines goals and scenarios in
order to help capture and reason about user requirements prior to detailed
design. In terms of application areas, this emerging standard targets
reactive systems in general, with a particular focus on telecommunications
systems and services. This article argues that the URN also can be applied
to business process modeling. To this end, it illustrates the notation,
its use, and its benefits with a supply chain management case study. It
then briefly compares this approach to related modeling approaches;
namely, use case-driven design, service-oriented architecture analysis,
and conceptual value modeling. The authors hope that a URN-based approach
will provide usable and useful tools to assist researchers and
practitioners with the modeling, analysis, integration, and evolution of
existing and emerging business processes.

To obtain a copy of the entire article, click on the link below.


"Finding e-Service Offerings by Computer-Supported Customer Need Reasoning"

Ziv Baida, Free University Amsterdam, The Netherlands
Jaap Gordijn, Free University Amsterdam, The Netherlands
Hans Akkermans, Free University Amsterdam, The Netherlands
Hanne Sæle, SINTEF Energy Research, Norway
Andrei Z. Morch, SINTEF Energy Research, Norway

The authors outline a rigorous approach that models how companies can
electronically offer packages of independent services (service bundles).
Its objective is to support prospective Website visitors in defining and
buying service bundles that fit their specific needs and demands. The
various services in the bundle may be offered by different suppliers. To
enable this scenario, it is necessary that software can reason about
customer needs and available service offerings. The authors’ approach for
tackling this issue is based on recent advances in computer and
information science, where information about a domain at hand is
conceptualized and formalized using ontologies and subsequently
represented in machine-interpretable form. The substantive part from their
ontology derives from broadly accepted service management and marketing
concepts from business studies literature. In earlier work, they
concentrated on the service bundling process itself. In the present
chapter, they discuss how to ensure that the created bundles indeed meet
customer demands. Experience of Norwegian energy utilities shows that
severe financial losses can be caused when companies offer service bundles
without a solid foundation for the bundle-creation process and without an
in-depth understanding of customer needs and demands. They use a running
case example from the Norwegian energy sector to demonstrate how they put
theory into practice.

To obtain a copy of the entire article, click on the link below.

For full copies of the above articles, check for this issue of
International Journal of E-Business Research (IJEBR) in your Institution's

Note: For only $18.00, purchase an IJEBR article or any of the 734 single
journal articles available electronically by visiting www.idea-


Mission of IJEBR:

The primary objective of the International Journal of E-Business Research
(IJEBR) is to provide an international forum for researchers and
practitioners to advance the knowledge and practice of all facets of
electronic business. Emerging e-business theories, architectures, and
technologies are emphasized to stimulate and disseminate cutting-edge
information into research and business communities in a timely fashion.
The secondary objective of this journal is to develop a comprehensive
framework of e-business by taking a multidisciplinary approach to
understanding e-business and its implications on businesses and economies.
This journal serves as an integrated e-business knowledge base for those
who are interested in contributing to the advancement of e-business theory
and practice through a variety of research methods including theoretical,
experimental, case, and survey research methods.

Coverage of IJEBR:

E-business models and architectures
Applications of new technologies to e-business
Economics of e-business
Global e-business
E-procurement methods
E-business systems integration
E-business standardizations
Mobile commerce
Collaborative commerce
Electronic markets and infrastructures
Trends in e-business models and technologies
Trust, security, and privacy of e-business transactions and information
Electronic supply chain management and the Internet-based electronic data
Valuing e-business assets
Evaluation methodologies for e-business systems
E-business technology investment strategies
E-business process modeling and simulation studies
Intelligent agent technologies and their impacts
Web-based languages, application development methodologies, and tools
Developing and managing middleware to support e-business
Web personalization and mass customization technologies
Digital libraries
Consumer behavior
Web advertising
Web Services-based E-Business systems

Interested authors should consult the Journal's manuscript
submission guidelines at

All inquiries and submissions should be sent to:
Editor-in-Chief: Dr. In Lee at
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