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"ACM SIGCHI General Interest Announcements (Mailing List)" <[log in to unmask]>
Tue, 27 Nov 2018 09:36:15 +0000
Jose Abdelnour-Nocera <[log in to unmask]>
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Jose Abdelnour-Nocera <[log in to unmask]>
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Deadline extended until 2nd of December  2018, 23:59

We are excited to offer a PhD position in collaboration with Heathrow Airport Innovation Unit

Sociotechnical design for industry 4.0 - innovation in Heathrow Airport

Interviews will take place during week commencing Monday 10th December 2018. Please note that the university expects shortlisted applicants to attend face to face interviews

The scholarship will commence in January 2019.

Research rationale
Digital and automation technologies improve the safety, predictability and reliability of operational processes. Notions of job satisfaction and wellbeing at work are linked to discussions of design and use of digital and automation technologies that shape workers’ work at different times, in various locations, and at different levels.

Airports are natural places where these digital and automation technologies can be seen in use and are also a natural cradle for innovation. This PhD project co-funded by Heathrow Airport will focus on the digitalisation, automation and augmentation of work as it currently is, on how Industry 4.0 (i4.0) technology might re-define how work is currently done, and on the new opportunities it will create. This is all underpinned by cyber-physical systems, Industry 4.0 (i4.0).

It will also develop and implement socio-technical design frameworks, such as human work interaction design and ecological interface design, for activity-based wellbeing and service quality in smart and pervasive work environments, across different work domains of the airport terminal operations.

The motivation for this project is that the uses of i4.0 technologies in airports as service-driven work environments are not always automatically positive. If i4.0 implementation is not carefully designed, this could lead to degradation of service quality goals for passengers and workers. However, if implemented in a considered way these potential negatives could be transformed into positive outcomes.

Research design
The project will take a practice-based approach considering workers’ and passengers' perspectives in i4.0 work environments as an evolving, multi-level, process that involves individual workers, organisations, big data and digitally-embedded artefacts.

In-situ observations, probes, participatory design and prototyping methods will drive research activities. This is an opportunity for the chosen candidate to pursue research in an industrial setting where automation has already seen tangible benefits, e.g. passenger-activated bag-drop. The project will involve a collaboration Heathrow Airport, Copenhagen Business School and IFIP Working Group 13.6 on Human Work Interaction Design.

Principal supervisor:  Jose Abdelnour-Nocera is Associate Professor in Sociotechnical Design at the University of West London.

For an informal discussion about this PhD project please email Jose Abdelnour-Nocera at [log in to unmask]<mailto:[log in to unmask]>

More info how to apply and details of the project here:

You can make informal enquiries with me directly.

Dr. José Abdelnour Nocera
Associate Professor in Sociotechnical Design
School of Computing and Engineering
Head of Sociotechnical Centre for Innovation and User Experience
University of West London
St Mary’s Road, Ealing – London W5 5RF

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