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Mon, 22 Mar 2021 09:18:54 +0000
Hans-Christian Jetter <[log in to unmask]>
"ACM SIGCHI General Interest Announcements (Mailing List)" <[log in to unmask]>
Hans-Christian Jetter <[log in to unmask]>
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i-com - Journal of Interactive Media

Special Issue on E-Government and Smart Cities

** NEW Submission Deadline: Apr 15, 2021 **

Motivation and Scope

The widespread adoption of online services, mobile and pervasive computing,
and social media has changed citizens' attitudes and expectations towards
government, citizen participation, and the efficiency of public
administration. In light of new technological opportunities and challenges,
public administrations are expanding their digital services in all fields of
action. This includes classic e-government offers, such as applications for
social benefits or building permits, but also solutions in the context of
smart cities, urban sensing, and connected rural communities that rely on
active participation, communication, and cooperation among citizens.

Ideally, such new technologies will help citizens and civil servants to become
efficient users of government services, consentful providers and informed
users of government or city data, participants of constructive discourse, and
informed decision makers. However, in practice, these goals are difficult to
meet due to problems with the acceptance, availability, usability, and
practical usefulness of new digital technologies and their application.


The relationship between citizens and public administrations has specific
characteristics. Public services have a profound impact on the life of
individuals and society. While the requirements for usability and user
experience are not fundamentally different in the public sector compared to
other areas, there are existential dependencies, for example against the
background of security and order, protection, and welfare. On the other hand,
public administrations are also accountable to citizens.

Therefore, a key challenge is the human-centred design of new e-government and
smart city services and answering key questions such as:

How can e-government or smart city services be designed to achieve sufficient
usability and a positive user experience (especially with regard to trust,
transparency, reliability) for all conceivable user groups? How can designers
avoid that no one is excluded from government services and participatory

How can e-government and smart city solutions be evaluated concerning
usability and user experience?

How can services provide usable and human-centered applications while, at the
same time, the regulatory framework needs to be correctly represented?

How can we harness the "bottom-up" creativity and innovative forces of civic
hackers, citzen-led projects, and DIY initiatives, while also achieving the
reliability and accountability of traditional "top-down" frameworks such as
large IT or telecommunication cooperations?

How can we make citizens, public administration employees and other users
curious about (or challenge them with) new civic technologies?

How can we educate citizens and public administration employees about e-
government and smart city technologies and let them become active users or
even active developers?

How can we enable citizens to actively control their level of participation,
e.g., by enabling them to opt-in and opt-out of data collection and by letting
them control their desired degree of privacy and anonymity?

We welcome contributions that address these and relatedinterdisciplinary
submissions. Accepted articles will be published in the Journal of Interactive
Media (i-com). The journal is indexed by Scopus, among others.


Moreen Heine, University of Luebeck, Professor of eGovernment and Open Data
Ecosystems, Institute for Multimedia and Interactive Systems (IMIS)

Hans-Christian Jetter, University of Luebeck, Professor of Interaction Design
and User Experience, Institute for Multimedia and Interactive Systems (IMIS)


31.03.2021 Submission Deadline Abstracts (extended deadline)
15.04.2021 Submission Deadline (extended deadline)
31.04.2021 Review results
21.05.2021 Revisions due
31.05.2021 Final Decision


All submissions will undergo a double-blind peer review process. Hereby, each
manuscript will be reviewed by three independent expert reviewers. Possible
outcomes of the first round of reviews are: accept, revision, or reject.
Authors of submissions that require revision will have one month to implement
the required changes.

Anonymized manuscripts need to be submitted via ScholarOne. The anticipated
length of papers for this special issue is about 7.000 - 10.000 words. The
length of the manuscript should be proportional to its contribution. Templates
for preparing submissions can be accessed below.

**To plan the review process, please send your abstract to [log in to unmask]<mailto:[log in to unmask]> by the end of March.**

Link to Submission System:

Link to Templates:

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