ACM SIGCHI General Interest Announcements (Mailing List)


Options: Use Forum View

Use Monospaced Font
Show Text Part by Default
Show All Mail Headers

Message: [<< First] [< Prev] [Next >] [Last >>]
Topic: [<< First] [< Prev] [Next >] [Last >>]
Author: [<< First] [< Prev] [Next >] [Last >>]

Print Reply
Roto Virpi <[log in to unmask]>
Reply To:
Roto Virpi <[log in to unmask]>
Thu, 1 Oct 2020 16:32:06 +0000
text/plain (36 lines)
Welcome to NordiCHI’20 course
Service Design for User Experience Designers
October 26th, 2020
14:00-17:30pm EET (GMT+2)
In Zoom

We are witnessing the work of user experience (UX) designers expanding beyond single digital products towards designing customer journeys through several service touchpoints and channels. Greater understanding of the service design (SD) approach and the interplay between service design and UX design is needed by UX researchers and practitioners in order to address this challenge. This course provides a theoretical introduction to service design and practical activities that help attendees understand the principles of service design and apply key methods within their work. It is targeted at UX design practitioners, researchers, educators, and students, and anyone with an interest in systemic approaches to design.

More information on the course:
More information on NordiCHI’20:
Registration by 10.10. at:
Your world-class instructors:

Virpi Roto is Professor of Practice in Experience Design at Aalto University, Finland
Val Mitchell is Programme Director of the UX Design MA at Loughborough University, UK
Stuart Cockbill specializes in teaching service design as part of the UX Design MA at Loughborough University, UK
Jodi Forlizzi is the Geschke Director and a Professor in the HCI Institute, Carnegie Mellon University, Pittsburgh, PA, USA
Jung-Joo Lee is Director of Service Design Lab and Assistant Professor at National University of Singapore
Effie Law is a full Professor in Human-Computer Interaction in Leicester University, UK

    For news of CHI books, courses & software, join CHI-RESOURCES
     mailto: [log in to unmask]

    To unsubscribe from CHI-ANNOUNCEMENTS send an email to
     mailto:[log in to unmask]

    For further details of CHI lists see