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Gültekin Cakir <[log in to unmask]>
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Gültekin Cakir <[log in to unmask]>
Thu, 20 May 2021 08:52:11 +0000
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2nd International Workshop on
User Decision Support and Human Interaction in Digital Retail


28 - 29 October 2021
Online Streaming<>

We are pleased to announce the Second Edition of the International Workshop on User Decision Support and Human Interaction in Digital Retail, which aims to bring together academics and practitioners who work in the disciplines of Human-Computer Interaction, Decision Support Systems, and its applications in Digital Retail industry and research. The workshop will be held entirely online, on October 28 - 29, 2021, in conjunction with the 5th International Conference on Computer-Human Interaction Research and Applications (CHIRA 2021). Please see the following link for detailed information on WUDESHI-DR 2021:<>.

The workshop is organized by members of the European Union’s Horizon 2020 project “Digital Retail PERFORM, a Marie Sk³odowska-Curie Training Network” (grant agreement No. 765395):<>, Lero – the Science Foundation Ireland Research Centre for Software (<>), and the Innovation Value Institute (

Important Dates

  *   Paper Submission: July 30, 2021
  *   Authors Notification: September 8, 2021
  *   Camera Ready and Registration: September 17, 2021

Workshop Co-Chairs:

Dr. Zohreh Pourzolfaghar, Maynooth University, Ireland

Douglas Cirqueira, Dublin City University, Ireland

Gültekin Cakir, Maynooth University, Ireland


Digitalisation is transforming the retail industry into “Digital Retail”, a combination of traditional physical retailing and digital technologies. The retail landscape and customer needs are evolving towards omnichannel journeys. It is essential to understand how to shape technologies, address customer requirements, and create enriching shopping experiences in the omnichannel era. The workshop aims to bring together research in the intersection of Human-Computer Interaction and Digital Retail, specifically in the field of tension of customer interaction with retail technologies and retailers interaction with decision support tools, which can bridge the gap for enabling and designing omnichannel and convenient shopping experiences to consumers.

Topics of Interest

The intersection of HCI and Digital Retail can bridge the gap for enabling and designing omnichannel and convenient shopping experiences to consumers and retailers equally. We welcome conceptual, empirical, and literature review studies. The topics of interest include, but are not limited to:

Customers Interaction with Retail Technologies, such as:

  *   Recommendation Systems;
  *   Shopping Assistants;
  *   Smart Mirrors;
  *   Chatbots;
  *   Payment Technologies;
  *   Virtual, Mixed and Augmented Reality;
  *   Social Media Platforms;
  *   Digital Retail Platform Ecosystems;
  *   Social Commerce Applications;
  *   Responsible and Trustworthy AI for Retail Interactions and Technologies;
  *   UI/UX Design for Customer Shopping Journeys and Touchpoints;

Retailers Interaction with Decision Support Tools, such as:

  *   Business Intelligence Tools in Retail;
  *   Dashboards and KPIs for Retail;
  *   Artificial Intelligence and Explainable AI Applications for Decision-making in Retail;
  *   Social Media Analytics in Retail;
  *   CRM and Social CRM systems;
  *   Decision Support Tools and Management Frameworks for Retail Strategies (e.g., scorecards) and Operations (e.g., pricing, inventory management, logistics);
  *   UI/UX Design for Decision Support Tools in Retail Strategies and Operations;

  *   Decision Support Tools for Retail Strategies (e.g., Scorecards) and Operations (e.g., Pricing, Inventory Management, Logistics).

Submission Guidelines

Prospective authors are invited to submit papers on any of the topics listed above. Instructions for preparing the manuscript are given below (Author’s Kit). Papers must be submitted electronically via the web-based submission system PRIMORIS<>.

Author’s Kit

  *   Guidelines<>
  *   Templates<>
  *   Glossary<>
  *   Norms and Plagiarism<>


All papers accepted and presented at the conference venue will be published in a special section of the conference proceedings book - under an ISBN reference, and available at the SCITEPRESS Digital Library (<>), member of CrossRef (<>), where every paper is given a DOI (Digital Object Identifier). The proceedings will be submitted to various international indexers, such as: Google Scholar, Scopus, EI (Elsevier Index), Semantic Scholar, DBLP, and others.


For further information and questions, please contact:

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