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"ACM SIGCHI General Interest Announcements (Mailing List)" <[log in to unmask]>
Wendy A Kellogg <[log in to unmask]>
Sun, 26 Aug 2001 22:25:00 -0400
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Wendy A Kellogg <[log in to unmask]>
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European CSCW 2001 Workshop On
Managing Tacit Knowledge
Bonn, Germany, September 16, 2001
Second Call for Participation

We apologize if you receive multiple copies of this note.

Tacit Knowledge is an umbrella term designating the subtext of a
conversation, the intuitions that are gained through experience, and the
sense of competency one acquires by participating in communities of
practice. Tacit knowledge plays a key role in the way people work,
especially when collaborating with others. CSCW systems, by enabling
collaboration between people who are separated geographically, introduce a
new level of complexity. Members of the same team may work in contexts that
vary dramatically in terms of environment, available tools, constraints,
culture, values, initial assumptions, etc. In order to take tacit knowledge
into account, a CSCW system needs to address two main issues:
- Acknowledge and model the role, importance and variance of tacit
knowledge among users, and
- Assist in the enrichment, maintenance, exchange and use of tacit

This workshop will build upon discussions in previous CSCW and ECSCW
conferences and the experiences of participants to elaborate on those
challenges, present recent results, suggest new ways in addressing them and
propose future directions for research and standardization. We will discuss
technologies available and desired, organizational changes required, social
implications they might have as well as the cultural inhibitors and
obstacles they face.

The workshop will be divided into two sessions:
- The first half of the day will be dedicated to the acknowledgement and
modeling of tacit knowledge in the design of CSCW systems (Human Computer
Prof. John M. Owen from the university of Amsterdam will give an invited
talk titled Tacit knowledge in action:  Basic notions of knowledge sharing
in computer supported work environments, followed by refereed presentations
and open discussion.

- The second half of the day will deal with the design of CSCW systems in
order to support and enrich distribution of tacit knowledge (Human to Human
interaction through a computer).
Dr. Wendy Kellogg from the IBM T.J. Watson Research Center will give an
invited talk titled Using socially translucent systems to support tacit
knowledge in online communities, followed by refereed presentations and
open discussion.

The workshop is intended for researchers and practitioners studying
knowledge management and collaborated work from a computer science
perspective but also from the viewpoint of other relevant disciplines, such
as cognitive science, design and sociology.

Organizing Committee
     Michal Jacovi, IBM Research Lab in Haifa, Israel, [log in to unmask]
     Amnon Ribak, IBM Research Lab in Haifa, Israel, [log in to unmask]
     Dr. Andree Woodcock, School of Art and Design, Coventry University,
UK, [log in to unmask]

Program Committee
     Prof. John Mackenzie Owen, The University of Amsterdam, The
     Dr. Wendy A. Kellogg, IBM T.J. Watson Research Center, USA
     Dr. Christoph Meier, Fraunhofer-Institut fur Arbeitswirtschaft und
Organisation, Germany
     Marthe Brunsveld, Penta Scope, The Netherlands

Further information
Information on the workshop venue and local arrangements (hotel reservation
etc.) as well as the sponsoring conference
can be found at
Additional information about the workshop and its program is available at
Questions can be sent directly to any of the organizers above.

Wendy A. Kellogg
Manager, Social Computing
IBM T.J. Watson Research Center
P.O. Box 704
Yorktown Heights, NY  10598   USA
[log in to unmask]
01 914 784-7826