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Subject:
From:
Debra Lieberman <[log in to unmask]>
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Date:
Fri, 21 May 2004 17:47:10 -0700
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Here's a job opening from Microsoft (in Redmond, WA) for a user research
manager with knowledge/experience in Kids and Education, among other areas.

FYI,
-- Debra

Microsoft Home and Retail User Research Manager

Do you find variety and diversity exciting and appealing? The Home and
Retail Division User Experience team is looking for a user research
manager to head up the research programs for the Macintosh, Kids and
Education, and Works business units. The products in these businesses
span the productivity, information retrieval, learning, and
entertainment genres and represent both brand new and established
products. Their success depends on appeal to a broad spectrum of
customers ranging from novice to expert and from knowledge workers and
small business owners to teachers, kids, students, and parents. Your
customer-centered research programs will be critical to achieving that
appeal and you will have the opportunity to manage some parts of the
research and actually do other parts of the research.

Responsibilities of the position include the following:

· Assessing and prioritizing resource deployment and strategic direction
of research across product lines based on understanding of business,
technical and user constraints.

· Establishing and managing a diverse staff of full time and temporary
employees, as well as outside vendors.

· Building and maintaining effective relationships with business unit
leaders.

· Representing Microsoft consumer businesses and vision for press and
customers.

· Contributing to the strategic direction of the Home and Retail User
Experience team including initiation of strategic planning activities
leading to the adoption of enhanced processes, new products or changes
in staffing strategy.

· Budget forecasting and adherence.

· Coaching and employee development for full time staff.

· Individual research contributions to the Kids and Education business
unit, focusing primarily on the Encarta line of products.

Qualifications: The ideal candidate will hold an advanced degree in one
of the following fields: Psychology, Human Computer Interaction or Human
Factors, or other related discipline with a solid foundation and track
record in research design including both quantitative and qualitative
methods. They will have at least five years of experience in the
industry, three years of experience managing other researchers, and
success in working closely with other user experience disciplines,
engineering functions and marketing. They will have deep understanding
of how to influence product design through user research, including how
to work effectively with teams to that end and how to coach other user
researchers/usability engineers to do the same. They will be adept at
customizing research plans to the unique needs of multiple businesses
and at adapting leadership style to changes in business, product,
organization or individual needs. Experience working on education,
information retrieval or children’s software products is preferred but
not required.

Please contact Kirsten Risden at [log in to unmask]
<mailto:[log in to unmask]> for more information or to submit a resume.

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