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Matthias Baldauf <[log in to unmask]>
Wed, 16 Jan 2019 08:24:55 +0000
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Everyday Automation Experience - Non-Expert Users Encountering Ubiquitous Automated Systems
Workshop at CHI'19, Glasgow, UK, May 5th 2019 


Submission of position papers: February 10th 2019 
Decision to authors: March 1st, 2019 
Workshop date: May 5th 2019 


Automation is starting to accompany us in many forms of everyday life and is thus leading to changing practices in various domains and applications areas. House owners orchestrate their appliances in their 'smart homes', drivers negotiate control with their cars, public transport passengers are starting to use autonomous buses, shoppers do not deal with human sales attendants any more, and workers in factories see themselves in the role of monitoring rather than actively controlling. This emergent role of automation in our environment has an impact on the way how people can be supported in perceiving, monitoring and configuring technologies in a variety of situations.

This workshop investigates the requirements and design criteria for automation that are experienced by non-experts in everyday situations. It provides a multi-disciplinary forum for researchers and practitioners working on automated systems and corresponding human interactions.


We approach the user experience of ubiquitous automated systems by focusing on three fundamental challenges. Potential respective research topics include (but are not limited to):

Automation Intelligibility
.	How and when to communicate the state of a ubiquitous automated system to non-experts (considering the requirements of a specific application domain)?
.	How to provide non-expert users with an overall understanding of the reasoning of a system?
.	How to communicate human intervention opportunities and potential consequences?
.	How to design for cross-domain intelligibility of ubiquitous automated systems?
.	How to allow people without programming skills to personalize the behavior of a system?

Experienced Control
.	How to efficiently provide non-expert users with required knowledge and feedback to deal with an automated system in an exceptional state?
.	How to allow human interventions in complex automated procedures?
.	How to design for negotiating control between user and system (how much control should the user have)?
.	How to design for an efficient and enjoyable interplay of non-expert users and automated systems?

Capturing Automation XP
.	How to adequately capture and theoretically frame experiences with ubiquitous automated systems that are encountered unobtrusively?
.	Which methods and approaches are specifically beneficial for capturing users' everyday automation experiences?
.	What commonalties and differences exist when studying automation experiences in different application domains (e.g., influences of contextual characteristics)?
.	How to capture and characterize experience with completely autonomous systems without any user interface (e.g., heating management systems)?


.	Participants are asked to submit a position paper describing their recent or future work in the field of 'everyday automation experiences'.
.	Position papers must be formatted according to the CHI Extended Abstract template and comprise between three and five pages.
.	Position papers must be submitted in PDF format to
.	The submissions will be reviewed by the organizers (and additional experts, if required) based on relevance, originality, significance and quality.
.	Upon acceptance, at least one author of each accepted position paper must attend the workshop.
.	All workshop participants must register for both the workshop and for at least one day of the main conference.


Peter Fr÷hlich, AIT Austrian Institute of Technology
Matthias Baldauf, University of Applied Sciences St.Gallen
Thomas Meneweger, University of Salzburg
Ingrid Erickson, Syracuse University
Manfred Tscheligi, University of Salzburg and AIT Austrian Institute of Technology
Thomas Gable, Microsoft
Boris de Ruyter, Philips Research and Radboud University Nijmegen
Fabio Paternˇ, C.N.R.-ISTI Pisa


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