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Matthias Baldauf <[log in to unmask]>
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Matthias Baldauf <[log in to unmask]>
Tue, 14 Jan 2020 19:28:04 +0000
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Automation Experience across Domains: Designing for Intelligibility, Interventions, Interplay and Integrity

Workshop at CHI'20, Honolulu, Hawaii, April 26th 2020
Submission of position papers: February 5th 2020
Decision to authors: February 28th 2020
Camera-ready versions due: March 20th 2020
Workshop date: April 26th 2020
Automation takes up an increasingly important role in everyday life. The objective of the workshop is to provide a forum for a holistic view on design foundations for automated systems in everyday private, public and professional surroundings. We conceive the workshop as an interdisciplinary forum for user-centered design and research, taking inspiration from diverse problem areas and application fields. Given their current relevance for automation experience, four key aspects (intelligibility, interventions, interplay, and integrity) will be addressed in expert talks, participant presentations and group-wise creative thinking exercises. The workshop will provide a further step towards a research agenda for comprehensive design and research approaches that provide a transfer and consolidation across different application domains, user requirements and system capabilities.
Given their current relevance for automation experience, the workshop will focus on four key aspects of ubiquitous automated systems: intelligibility, interventions, interplay, and integrity. Corresponding research questions to be addressed include:

 - How can non-expert users obtain an overall understanding of the reasoning of a system?
 - Which styles of communication should be used to convey the state of a ubiquitous automated system?
 - How can findings on reliability displays as well as awareness and intent communication be integrated amongst different application domains?
 - How to enable people with no or little programming skills to customize the behavior of a system?

 - How to design for an enjoyable interplay of non-expert users and automated systems?
 - How will future forms of collaboration between non-expert users and automated systems look like?
 - How can non-expert users be involved in decision-making processes of ubiquitous automated systems?
 - Which are promising applications for collaboration of humans and autonomous systems in everyday life?

 - How to communicate human intervention opportunities and potential consequences?
 - How to design for (unobtrusive) awareness of ubiquitous systems' status?
 - How to allow human interventions in complex automated procedures?
 - To what extend should users be able to overrule the system behavior?

 - How to design for integrity of automation?
 - Is training necessary for interacting with everyday automation?
 - What are the interaction design practices to ensure automation integrity in different types of projects and contexts?
 - How to assess automation integrity on user interface/interaction level?

 - Position papers must be formatted according to the CHI Extended Abstract template and comprise between three and five pages.
 - Position papers must be submitted in PDF format (non-anonymized) to
 - The submissions will be reviewed by the organizers (and additional experts, if required) based on relevance, originality, significance and quality.
 - Upon acceptance, at least one author of each accepted position paper must attend the workshop.
 - All workshop participants must register for both the workshop and for at least one day of the main conference.

Peter Fr÷hlich, AIT Austrian Institute of Technology
Matthias Baldauf, University of Applied Sciences St.Gallen
Philippe Palanque, University of Toulouse
Virpi Roto, Aalto University
Thomas Meneweger, University of Salzburg
Manfred Tscheligi, University of Salzburg and AIT Austrian Institute of Technology
Zoe Becerra, Georgia Institute of Technology
Fabio Paternˇ, C.N.R.-ISTI Pisa

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