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Date: Fri, 14 Mar 2014 12:19:48 +0100
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Apologies for cross-posting 


CFP: "Crafting User Experience of Self-Service Technologies:

Key Challenges and Potential Solutions" -- DIS 2014 Workshop

Vancouver, British Columbia, Canada, June 22, 2014

For more information see

This one-day workshop will be held as part of the DIS 2014 Conference on Designing Interactive Systems (Vancouver, BC, Canada, June 21-25, 2014;



- Submission by: March 24, 2014

- Notification of Acceptance: March 31, 2014

- Workshop: June 22, 2014



Proliferation of self-service technologies is a hallmark of the modern society. Increasingly often our interaction with service-providing people, such as sales assistants, cashiers, bank tellers, hotel receptionists, border guards, and so forth, is replaced by interaction with various service-providing technologies: from simple devices to complex configurations of technological artifacts. These developments present a challenge to interaction design research and practice. The rapid increase in self-service technologies has far-reaching, and not yet properly understood, implications for individuals and society.

Ample evidence suggests that interaction with self-service technologies can be confusing and frustrating, especially for certain categories of users. Therefore, there is a need for more focused and systematic interaction design explorations into self-service technologies.

This one-day workshop will bring together researchers and practitioners interested in analysis, design, and evaluation of self-service technologies to collectively identify key issues and explore potential approaches in this increasingly important sub-area of interaction design.



Some of the key topics to be discussed at the workshop include (but are not limited to):

 -- The variety of SSTs: Clarifying the scope of the notion of “self-service technologies”, identifying main types of SSTs and related challenges.

 -- Conceptual tools for the design and evaluation of SSTs: Heuristics, guidelines, modeling approaches, design principles and methods.

 -- Universal design of SSTs: Designing for people with disabilities, older users, etc.

 -- Dimensions of user experience for SSTs (including individual and social aspects).

-- Security and privacy issues related to SSTs.

 -- Artifact design and service design as facets of interaction design of SSTs.

 -- Ecologies of SSTs: Analysis, design, and evaluation of technology configurations.

 -- SSTs, politics, and power.

 -- The impact of SSTs on human-human interaction.



We invite the submission of position papers, 2-4 pages in the ACM Extended Abstract format ( offering perspectives on interaction design of self-service technologies. At least one author of each accepted position paper must attend the workshop.

Submissions should be made by email to vklinin (at) and rizzo (at) by *March 24, 2014*.

All workshop participants must register for both the workshop and at least one day of the main conference.



Victor Kaptelinin, Umeĺ University and University of Bergen

Antonio Rizzo, University of Siena

Paul Robertson, Abertay University

Stephanie Rosenbaum, TecEd
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