Apologies for cross-posting
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CFP: "Crafting User Experience of Self-Service Technologies:
Key Challenges and Potential Solutions" -- DIS 2014 Workshop
Vancouver, British Columbia, Canada, June 22, 2014
http://rizzo.media.unisi.it/SSTs_DIS2014
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This one-day workshop will be held as part of the DIS 2014 Conference
on Designing Interactive Systems (Vancouver, BC, Canada, June 21-25, 2014;
http://dis2014.iat.sfu.ca/)
IMPORTANT DATES:
- Submission by: March 17, 2014
- Notification of Acceptance: March 31, 2014
- Workshop: June 22, 2014
THEME AND AIMS OF THE WORKSHOP
Proliferation of self-service technologies is a hallmark of the modern
society. Increasingly often our interaction with service-providing
people, such as sales assistants, cashiers, bank tellers, hotel
receptionists, border guards, and so forth, is replaced by interaction
with various service-providing technologies: from simple devices to
complex configurations of technological artifacts. These developments
present a challenge to interaction design research and practice. The
rapid increase in self-service technologies has far-reaching, and not
yet properly understood, implications for individuals and society.
Ample evidence suggests that interaction with self-service
technologies can be confusing and frustrating, especially for certain
categories of users. Therefore, there is a need for more focused and
systematic interaction design explorations into self-service
technologies.
This one-day workshop will bring together researchers and
practitioners interested in analysis, design, and evaluation of
self-service technologies to collectively identify key issues and
explore potential approaches in this increasingly important sub-area
of interaction design.
SUBMISSIONS
We invite the submission of position papers, 2-4 pages in the ACM
Extended Abstract format (http://chi2013.acm.org/authors/format)
offering perspectives on interaction design of self-service
technologies. At least one author of each accepted position paper must
attend the workshop.
Submissions should be made by email to vklinin (at) informatik.umu.se
and rizzo (at) unisi.it by *March 17, 2014*.
All workshop participants must register for both the workshop and at
least one day of the main conference.
WORKSHOP ORGANISERS
Victor Kaptelinin, Umeå University and University of Bergen
Antonio Rizzo, University of Siena
Paul Robertson, Abertay University
Stephanie Rosenbaum, TecEd
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