ACM SIGCHI General Interest Announcements (Mailing List)


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Tue, 25 Aug 2020 07:37:09 +1000
Baki Kocaballi <[log in to unmask]>
"ACM SIGCHI General Interest Announcements (Mailing List)" <[log in to unmask]>
Baki Kocaballi <[log in to unmask]>
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*Special Issue on Conversational Agents for Healthcare and Wellbeing *

Conversational agents (CAs) are systems that engage human users in
one-to-one conversation through a natural language interface. Such systems
may differ in terms of their conversational capabilities, ranging from
simple question- answering to multi-turn dialogues, as well as in their
interaction modalities, ranging from text- or voice-only to multimodal
interaction. Technical advances in speech recognition, natural language
processing, and machine learning have led to increasing adoption and use of
CAs. While CAs are widely used in many applications, such as education and
workplace productivity, one of their important applications is healthcare.
In various healthcare settings, CAs play important roles, including
assisting clinicians during consultations, supporting consumers in changing
health behaviors, and assisting patients such as elderly individuals in
their living environments.

Despite the increasing adoption and the benefits of using CAs to support
healthcare and well-being, recent research has shown that: i) patient
safety was rarely evaluated, ii) healthcare outcomes were poorly measured,
and iii) no standardized evaluation methods were employed. In addition to
addressing these challenges, this special issue will feature innovative
conversational agents that aim at improving healthcare services and


This special issue invites submissions that feature original research on
designing, developing, and evaluating CAs for healthcare and well-being.
These CAs aim at improving healthcare outcomes and services, and satisfy
unique application needs (e.g., safety, trust, and user experience). A
suitable submission must also demonstrate its relevance to TiiS, the
premier journal featuring interactive intelligent systems with two distinct
characteristics: intelligence and interactivity. In particular, a suitable
submission must exhibit or discuss how the resulting approaches,
techniques, or systems advance an interactive intelligent system.
Interdisciplinary and applied research is especially encouraged.

Specific areas of interest include, but are not limited to:

- Studies on CAs for healthcare and well-being in clinical and/or community
settings, supporting patient empowerment, safety, or autonomy through CAs

- Innovative methods, technologies, and systems addressing risk, bias,
privacy and trust issues associated with the design and use of healthcare

- Innovative artificial intelligence (AI) and machine learning (ML)
technologies and methods in areas such as dialog management, speech
summarization or error recovery for healthcare CAs

- Novel applications of user experience (UX) design and evaluation methods
for healthcare CAs

*Important Dates*

Full paper submission deadline: January 15th, 2021

First author notification: March 15th, 2021

Revised paper due: April 30th, 2021

Final author notification: June 15th, 2021

Expected publication: Fall 2021

*Guest Editors*

A. Baki Kocaballi, University of Technology Sydney, Australia

Liliana Laranjo, University of Sydney, Australia

Leigh Clark, Swansea University, Wales

RafaƂ Kocielnik, Washington University, USA

Robert J. Moore, IBM Research, USA

Q. Vera Liao, IBM Research AI, USA

Timothy Bickmore, Northeastern University, USA

Refer to
author information and submission details.

For questions and further information, please contact
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