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Stephanie Wilson <[log in to unmask]>
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Stephanie Wilson <[log in to unmask]>
Fri, 29 Jun 2007 10:27:00 +0100
TEXT/PLAIN (96 lines)
CFP ECSCW'07 Workshop. Handover: Collaboration for Continuity of Work
25th September 2007, Limerick Ireland

Organisers:  Stephanie Wilson (City University London), Julia Galliers
(City University London) and Leila Alem (CSIRO ICT Centre, Melbourne)

Workshop overview:
Handovers are collaborations to promote continuity of work across
boundaries of time and space, as responsibility for a system is passed
from one individual or group to another. The risk of breakdowns in the
work of critical systems has been shown to increase significantly at these
kinds of transitions and handovers in the healthcare sector have recently
come under particular scrutiny with increased shift working and a
corresponding increase in the frequency of shift handover.  Handover
cannot be regarded as a simple, one-way passing of information; rather it
is often a negotiated collaboration where both parties mutually determine
the information to be shared. It can also be an opportunity to identify
potential errors and instigate remedial action.

In spite of the acknowledged importance of handover, current practice is
highly variable and supported by diverse artefacts (paper scraps, mobile
devices, large shared displays etc), often locally evolved and reflecting
the intricacies of the specific work and its setting.  We see a need to
share experience across different domains and to achieve a better
understanding of this collaborative activity.  In this workshop, we will
explore experience of research and practice in handover in diverse work
settings, with particular attention to theoretical frameworks for
understanding handover, strategies and mediating technologies that support
handover and methodologies to evaluate its efficacy.

Workshop Format
This is a full day workshop. We are keen to provide a forum for lively
discussion of wide-ranging issues related to handover and continuity of
work.  Detailed case studies will be presented to spark discussion.
Participants will have the opportunity to give a brief summary of their
position papers and break-out sessions will focus on specific themes
- Commonalities and differences in handover across different work domains
- Theoretical perspectives that have been applied to understanding the
  work of handover and the challenges this presents
- Strategies for effective handover, drawing on and extending the work of
  Patterson et al (2004)
- Evaluating interventions in handover
- The impact of context and culture on handover

Who should attend:
This full day workshop will be of interest to researchers, designers and
practitioners concerned with how people collaborate to ensure continuity
of work.  We are keen to welcome participants with experience in diverse
settings, safety critical and otherwise, to complement our own experiences
of handover in healthcare.

The workshop will be open to a maximum of 15 participants.  Acceptance
will be on the basis of short position papers summarising participants'
work on handover or other forms of collaboration to promote continuity of

More info at:

Position papers and workshop outputs will be made available on the
workshop website.  We are investigating a journal special issue.

Short position papers (2 pages) should be sent to Stephanie Wilson
([log in to unmask]) by the 20th July 2007.  Acceptance notifications
will be sent by 25th July 2007.

The three workshop organisers have been investigating handover in the
context of healthcare for several years.  Stephanie Wilson and Julia
Galliers are the investigators for the GHandI project in the Centre for
HCI Design at City University London; a recently funded 3 year research
project investigating handover in healthcare settings
(  Leila Alem is a Senior
Research Scientist at CSIRO ICT Centre, Melbourne.  She recently
participated in a study of handover in an emergency department, focusing
on the transfer of information between practitioners.


Stephanie Wilson
Centre for HCI Design
City  University London

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+44 (0)20 7040 8152

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